Support Board
Date/Time: Mon, 08 Sep 2025 21:03:41 +0000
Real-time market data only supported with Sierra Chart data feed error message
View Count: 157
| [2025-08-04 12:59:12] |
| User415279 - Posts: 1 |
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I have live credentials through AMP for your denali data feed with CQG routing. I switched over to my CQG login credentials from SC data - all, and it is not recognizing my live account. It is saying "real-time market data only supported with sierra chart data feed for symbol on all symbols, then historical intraday data download failed. When I switch back to SC data - all, it is populating, but 10 minutes behind for delayed data. What would I need to do to fix this?
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| [2025-08-04 14:41:10] |
| John - SC Support - Posts: 41670 |
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The CME Group exchange that you had active in July did not renew on August 1, 2025, as it had been deactivated on July 21, 2025, due to questions about whether you should be a Professional or a Non-Professional. We see that you have activated a CME Group exchange today, so you should be fine now. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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