Support Board
Date/Time: Tue, 09 Sep 2025 12:24:09 +0000
Not recieving real time.
View Count: 119
| [2025-08-04 13:51:54] |
| User284484 - Posts: 2 |
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I got the denali data around 2 weeks and it worked. Now my charts can't give real time data. Do I have to change my "Current Selected Service"? Thanks!
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| [2025-08-04 14:28:08] |
| John - SC Support - Posts: 41676 |
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The exchanges renew on a calendar month basis. You did not have enough funds in your account when the renewal come due on August 1, 2025, therefore the exchange was deactivated. You can add funds at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop And then activate the exchange(s) you want for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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