Support Board
Date/Time: Tue, 09 Sep 2025 12:24:09 +0000
Data not updating
View Count: 154
| [2025-08-11 14:34:12] |
| User582666 - Posts: 5 |
|
Hello, I have paid everything regarding access to F.US.EPU25 but the symbol is stuck at the same value. If I switch to "SC Data - All services" it works and it updates, but if I remain on CQG, it's stuck at the same value and not updating. Why is this happening? What do I need to change? Thank you. |
| [2025-08-11 14:51:59] |
| Sierra_Chart Engineering - Posts: 20841 |
|
To solve this, activate the particular CME exchange that you need, here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-11 14:52:09
|
| [2025-08-11 14:59:19] |
| User582666 - Posts: 5 |
|
I have bought Denali. Maybe there is a contract that I have not signed or something. I've been using Sierra since October last year and this is the first time I get this.
|
| [2025-08-11 20:24:56] |
| Sierra_Chart Engineering - Posts: 20841 |
|
We see you are using CQG. It has long been required, that the Denali Exchange Data Feed needs to be used with CQG: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges There was a period of time recently, where this technically had not been implemented but it has always been the policy. Also you are running an old version of Sierra Chart and it is a strongly recommended to update. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-11 21:37:15
|
| [2025-08-12 02:43:59] |
| User582666 - Posts: 5 |
|
[✔]- Your Service Package supports activating exchanges with the Denali Data Feed. [✔] The Denali Data Feed is active. [✔] CME / CBOT / NYMEX / COMEX Exchange Agreements I have Denali bought and active. Everything worked fine until 1st of August. Did something change from 1st until yesterday? Thanks. |
 Screenshot 2025-08-12 at 05.37.29.png / V - Attached On 2025-08-12 02:40:28 UTC - Size: 29.17 KB - 30 views Attachment Deleted. |
| [2025-08-12 03:10:25] |
| Sierra_Chart Engineering - Posts: 20841 |
|
You still have not activated the exchange that you need. This is done here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-12 09:59:36] |
| User582666 - Posts: 5 |
|
My Denali expired on July, 31st. I bought it again. Works now. Ticket can be closed. Thanks. |
To post a message in this thread, you need to log in with your Sierra Chart account: