Support Board
Date/Time: Sun, 07 Sep 2025 23:48:55 +0000
Connection Problem
View Count: 169
| [2025-08-15 16:44:30] |
| codeWte - Posts: 5 |
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Hello, I'm writing to you because I'm experiencing a problem when I change chartbooks. When I try to open a new chartbook, I get this message (see attachment). This problem is the same when I try to add assets to my Boardquote. Furthermore, I purchased the 12th subscription to access the MBOs; once I add the columns to my DOM, I get no values. Can you help me? Thank you in advance, Date Time Of Last Edit: 2025-08-15 20:20:02
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| [2025-08-16 15:49:24] |
| Sierra_Chart Engineering - Posts: 20831 |
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That message by itself is not an issue. To improve Historical Intraday data download performance, refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance What symbol do you want market by order data for?: Furthermore, I purchased the 12th subscription to access the MBOs; once I add the columns to my DOM, I get no values.
Just tell us about one symbol only. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-16 15:49:40
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| [2025-08-16 17:27:38] |
| codeWte - Posts: 5 |
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Bonjour à vous, Je souhaites ajouter l'ensemble des symbole du cme |
| [2025-08-17 10:09:24] |
| Sierra_Chart Engineering - Posts: 20831 |
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For market by order data, refer to: Market By Order Data ----- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks in Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-17 10:09:44
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| [2025-08-17 10:37:29] |
| codeWte - Posts: 5 |
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Merci pour votre retour, Cependant je ne voie pas "données SC - tous les services" (Cf pièce jointe) |
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| [2025-08-17 19:32:12] |
| Sierra_Chart Engineering - Posts: 20831 |
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Use "SC Data". This is the same thing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-18 08:47:26] |
| codeWte - Posts: 5 |
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Bonjour, Merci pour votre retour. Cependant avec "SC DATA" je n'arrive plus à avoir le depth of market sur mes graph |
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| [2025-08-18 14:28:39] |
| Sierra_Chart Engineering - Posts: 20831 |
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Are you referring to the Market Depth Historical Graph?: Market Depth Historical Graph This is supported with all Services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-18 15:46:07] |
| codeWte - Posts: 5 |
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Bonjour, Merci bcp pour votre retour cela fonctionne. J'aurais une autre question. Si je possède un autre ordinateur est-il possible pour moi d'utiliser sierrachart 2 fois simultanément ? Merci encore pour votre aide |
| [2025-08-19 15:10:35] |
| John - SC Support - Posts: 41652 |
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From Google Translate: Hello,
Thank you very much for your feedback, it works. I have another question. If I have another computer, is it possible for me to use SierraChart twice simultaneously? Thank you again for your help. For the Sierra Chart software itself, since you are on Package 12, you are allowed to run Sierra Chart on up to 3 computers simultaneously with no extra costs. But, the exchanges work differently, as they require that you pay a second set of exchange fees in order to get the data to two different computers at the same time. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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