Support Board
Date/Time: Thu, 11 Sep 2025 11:39:24 +0000
Post From: Cannot download Denali data(CME, CBOT, COMEX, NYMEX) for non-professional Trading accounts
| [2025-06-17 15:25:18] |
| John - SC Support - Posts: 41741 |
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Keep in mind that once the data is there, the system only needs to get whatever data is missing, which should only be a day or so (depending on how often you get on the system). Also, there is a difference between the downloading of the data and then the loading of the data from disk. Exactly what message are you seeing on your screen when you are waiting? The snippet of the Message Log does not give any information on what is occurring. Have you opened a single chart to see how long it takes that chart to load? Please do this and see what occurs. Just open a new chart for a symbol you typically use and see how long it takes to load and let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |