Support Board
Date/Time: Wed, 10 Sep 2025 11:44:41 +0000
Post From: trading chart has to be refreshed or signals are incorrect
| [2025-07-19 07:00:18] |
| Berliner JFK - Posts: 49 |
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Thank you for the direction, very appreciated! observations: 1. the true chart update interval used by Controlled Order Chart Updating, is the Global Chart Update Interval multiplied by two. This can only be changed by restarting Sierra Chart. example: If Sierra Chart is started with a Global Chart Update Interval of 1000ms, the true chart update interval used by Controlled Order Chart Updating will be 2000ms, that is, 1000ms multiplied by two. If the Global Chart Update Interval is thereafter changed to 250ms, the true chart update interval will remain 2000ms until Sierra Chart is restarted, after which it becomes 500ms. 2. Per your direction, all but one of 21 signal tabs were closed. This was done one by one. The 22nd trading tab stayed open. The Global Chart Update Interval was 1000ms. The true chart update interval used by Controlled Order Chart Updating was therefore 2000ms. The Chart Update Interval was 0 for all tabs (global). After closing the first few signal tabs, the true chart update interval began to randomly switch from 2000ms to 1000ms and back. This happened more frequently as more tabs were closed. By the time only one signal tab was left open, the interval was consistently 1000ms. There was one big exception: When the trading tab was selected, the true chart update interval always reverted to 2000ms. to clarify: With just one signal tab left open, and the trading tab open, selecting the signal tab resulted in a true chart update interval of 1000ms. Selecting the trading tab, however, resulted in a true chart update interval of 2000ms. This was 100% repeatable. I will set the Global Chart Update Interval to 500ms for now, so that the true chart update interval used by Controlled Order Chart Updating is 1000ms. This is fine for me. But I hope we can solve this, and look forward to next steps. Thank you! Date Time Of Last Edit: 2025-07-19 09:15:58
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