Support Board
Date/Time: Wed, 10 Sep 2025 00:51:43 +0000
Post From: connection to AMP Futures for live trading is not working
| [2025-08-01 13:26:55] |
| User464888 - Posts: 1 |
|
Dear Sierra Chart Support, I hope this message finds you well. I am writing to request assistance with a live data issue. I currently have a **Live AMP Futures account**, using the **Teton Order Routing service**, and I have activated **Service Package 11**. Despite completing all necessary configurations (data feed, service selection, chart setup, DOM activation, and symbol settings), I am still not receiving **live DOM data** or **real-time price updates** on my chart. Here’s a summary of my setup: - Broker: AMP Futures - Data Feed: Teton Order Routing - Package: Service Package 11 (Active) - Live trading credentials: Enabled - Symbols used: MNQ, NQ, MES, etc. - Global Settings → Data/Trade Service Settings configured according to the documentation - Sierra Chart login: [your Sierra Chart username or AMP user ID] I have double-checked most settings, including Chartbook setup, symbol formats, DOM visibility, and font rendering options (GDI+ disabled as advised). Please assist in resolving this issue. Let me know if you need any further information. Thank you in advance for your support! Best regards, |