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Date/Time: Mon, 08 Sep 2025 21:09:59 +0000

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Post From: Trading Evaluator- Order Issue

[2025-08-04 19:07:28] Link To Thread - Link To Post [Go To First Post]
User139520 - Posts: 28
Dear Support, I cannot place a trade. Please see the log below and advise. Thank you. ---------------------------------------------------------------------------------------------------------------------------------------------- 2025-08-04 14:05:26.556 \| Trade Order Error - Order is not allowed based on the symbol. Contact Sierra Chart support. Internal Order ID: 33601. Service Order ID: (none). Symbol: MNQU25. Account: FuturesTrading * 2025-08-04 14:05:42.843 \| Trading Evaluator \| Requesting trade accounts from server. 2025-08-04 14:05:42.850 \| TradeActivity files query time: 0.006998 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-08-04 14:05:42.901 \| Trading Evaluator \| Performing query for most recent order fills Date-Time for Trade Account: FuturesTrading. 2025-08-04 14:05:42.901 \| Trading Evaluator \| Performing query for most recent account balances Date-Time for Trade Account: FuturesTrading. 2025-08-04 14:05:42.901 \| Trading Evaluator \| Received 1 accounts from service. 2025-08-04 14:05:43.074 \| TradeActivity files query time: 0.172494 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2025-08-04 14:05:43.074 \| TradeActivity files query time: 0.000440 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-08-04 14:05:43.075 \| Trading Evaluator \| Requesting historical order fills for account FuturesTrading. Start Date-Time UTC: 2025-04-02 19:05:43 2025-08-04 14:05:43.075 \| Trading Evaluator \| Requesting historical account balances for account FuturesTrading. Start date-time UTC: 2025-08-04 18:54:57 2025-08-04 14:05:43.095 \| Trading Evaluator \| Requesting Trade Positions data. 2025-08-04 14:05:43.128 \| Trading Evaluator \| Received 0 order fills for account: FuturesTrading. 2025-08-04 14:05:43.128 \| Trading Evaluator \| Received 0 historical account balance updates for account: FuturesTrading. 2025-08-04 14:05:43.435 \| Delayed Data Feed \| MaxConnectionsDifferentDevices = 2, NumCurrentConnectionsDifferentDevices = 1 2025-08-04 14:05:43.435 \| Delayed Data Feed \| MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-08-04 14:06:00.389 \| Trade Order Error - Order is not allowed based on the symbol. Contact Sierra Chart support. Internal Order ID: 33602. Service Order ID: (none). Symbol: MNQU25. Account: FuturesTrading *