Support Board
Date/Time: Mon, 08 Sep 2025 21:15:39 +0000
Post From: Delayed data
| [2025-08-04 20:19:06] |
| John - SC Support - Posts: 41670 |
|
The exchanges renew on a calendar month basis, which is separate from (and different from) the Sierra Chart package. You did not have enough funds in your account on August 1, 2025, to pay for the renewal of the exchange that you had active in July, therefore it was deactivated. Add funds to your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop Then activate the CME Group exchange(s) for which you want the real-time data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |