Support Board
Date/Time: Mon, 08 Sep 2025 16:32:45 +0000
Post From: Delayed data on second instance but not the first
| [2025-08-20 18:22:48] |
| John - SC Support - Posts: 41659 |
|
If you are connecting from two different computers, then the issue is that the exchanges do not allow for the data to go to two different computers at the same time without paying a second set of exchange fees. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously If these two instances are on the same computer, then you should not have an issue with one getting real-time data and the other getting the delayed streaming data (or not data). In this case, we would need to see the Message Log from the instance that has the delayed streaming data (or no data) by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |