Support Board
Date/Time: Mon, 08 Sep 2025 16:29:00 +0000
Post From: Inquiry Regarding Subscription End Date After Data Plan Upgrade
| [2025-08-31 03:52:28] |
| Mr6Trade - Posts: 3 |
|
Hello Sierra Chart Support, I recently upgraded my data subscription from the "Denali Data - CME with Market Depth (Non-Professional)" plan (13/month)tothe"DenaliData−FullCMEGroupwithMarketDepth(Non−Professional)"plan(39/month). I have processed the payment for the new $39 monthly fee. However, in my account settings, the service end date for this new subscription is showing as 2025-08-31. This is confusing, as I just paid for a full month of service. Could you please clarify why the end date is set to the end of August instead of extending a full month from today? It appears I have only received one day of service for the monthly fee. Thank you for your time and assistance in clarifying this billing matter. Sincerely, Willy |