Support Board
Date/Time: Wed, 10 Sep 2025 13:15:07 +0000
Downloading Continuous Contract Data taking days
View Count: 498
| [2025-07-08 21:54:10] |
| User100912 - Posts: 131 |
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Sorry, a reboot of Windows Server has fixed the issue with the sub instance not connecting.
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| [2025-07-09 03:04:10] |
| Sierra_Chart Engineering - Posts: 20858 |
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A restart of Windows Server should never be necessary for this. We also use Windows server operating systems and never have seen a problem like this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-09 03:04:18
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| [2025-07-09 21:23:07] |
| User100912 - Posts: 131 |
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I am still having issues with historical daily data downloads only in sub instances: 2025-07-09 16:21:49.912 | Added historical Daily data request for ESH25_FUT_CME to the queue.
2025-07-09 16:21:49.912 | Triggering next historical data download in queue. 2025-07-09 16:21:49.912 | Added historical Daily data request for ESM25_FUT_CME to the queue. 2025-07-09 16:21:49.913 | Added historical Daily data request for ESU25_FUT_CME to the queue. 2025-07-09 16:21:49.913 | HD Request # 42 | Downloading Historical Daily chart data for ESH25_FUT_CME. Starting date: 1975-04-13. Service: DTCSubInstance 2025-07-09 16:21:49.913 | HD Request # 42 | Using server: 127.0.0.1 port 49152 2025-07-09 16:21:49.913 | Socket (2) | Creating socket. 2025-07-09 16:21:49.913 | Socket (2) | New receive buffer size: 0 2025-07-09 16:21:49.913 | Socket (2) | Connecting to IP: 127.0.0.1. 2025-07-09 16:21:59.918 | HD Request # 42 | Sending historical data logon request message. 2025-07-09 16:23:20.572 | HD Request # 42 | Error downloading historical Daily data for ESH25_FUT_CME. The download timed out. 2025-07-09 16:23:20.572 | Added historical Daily data request for ESH25_FUT_CME to the queue. 2025-07-09 16:23:20.572 | Triggering next historical data download in queue. 2025-07-09 16:23:20.572 | Historical data download thread signaled to stop. 2025-07-09 16:23:20.572 | Socket (2) | CloseSocket call. 2025-07-09 16:23:20.572 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-07-09 16:23:20.572 | Socket (2) | Socket gracefully closed by remote side. 2025-07-09 16:23:20.572 | Socket (2) | Closed. 2025-07-09 16:23:20.572 | HD Request # 42 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH25_FUT_CME 2025-07-09 16:23:20.572 | HD Request # 42 | Completion time: 1m 31s. Date Time Of Last Edit: 2025-07-09 21:23:43
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| [2025-07-09 21:47:38] |
| User100912 - Posts: 131 |
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2025-07-09 16:46:31.883 | HD Request # 10 | Error downloading historical Daily data for GCU25_FUT_CME. The download timed out.
2025-07-09 16:46:31.883 | Added historical Daily data request for GCU25_FUT_CME to the queue. 2025-07-09 16:46:31.883 | Triggering next historical data download in queue. 2025-07-09 16:46:31.883 | Historical data download thread signaled to stop. 2025-07-09 16:46:31.883 | Socket (2) | CloseSocket call. 2025-07-09 16:46:31.883 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-07-09 16:46:31.883 | Socket (2) | Socket gracefully closed by remote side. 2025-07-09 16:46:31.883 | Socket (2) | Closed. 2025-07-09 16:46:31.883 | HD Request # 10 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GCU25_FUT_CME 2025-07-09 16:46:31.883 | HD Request # 10 | Completion time: 1m 31s. |
| [2025-07-10 01:27:55] |
| Sierra_Chart Engineering - Posts: 20858 |
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There is something wrong with the communication between instances. This is just not normal and we would have to suspect it is an operating system level issue. Otherwise, it is not making any sense. Is the main instance of Sierra Chart, visible and responsive. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-10 01:49:59] |
| User100912 - Posts: 131 |
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Yes, main instance always visible and responsive. May need to do an OS reinstall. I don't really want to trouble you further to support what is likely a local/OS issue. |
| [2025-07-10 03:17:40] |
| Sierra_Chart Engineering - Posts: 20858 |
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The first thing that we want you to do is to change the port number in the main instance of Sierra Chart. Global Settings >>Sierra Chart Server Settings>> DTC Protocol Server: Historical Data Port: Try a different port number. Exit from the sub instance and start it again from the main instance of Sierra Chart so the port will be set to match. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-10 13:18:04
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| [2025-07-10 13:18:24] |
| Sierra_Chart Engineering - Posts: 20858 |
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Actually, we made a mistake for the particular port you need to change. Change the Historical Data Port:. Prior post has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-10 15:44:10] |
| User100912 - Posts: 131 |
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Great, thanks, all working now!
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