Support Board
Date/Time: Tue, 09 Sep 2025 18:48:40 +0000
DATA FEED STILL ON DELAYED AFTER ACTIVATION OF THE EXCHANGE
View Count: 136
| [2025-07-31 21:51:56] |
| AHOUANMENOU - Posts: 1 |
|
Hi, On July 23th 2025, I've activate the Denali Data Feed (COMEX Exchanges) but the fees are still on hold and the data remain delayed. Thanks for helping. |
| [2025-08-01 13:42:19] |
| John - SC Support - Posts: 41698 |
|
You activated a "Non-Professional" exchange for the CME Group, but you have not connected to your live, funded, futures trading account. Refer to the following for why you need to do this: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges We can tell that you have not done this, as your "Verified Until" date is showing as "0000-00-00". When you connect to your live account, this date will shift to 30 days in the future. This date must be in the future in order to get the data at the non-professional rates. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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