Support Board
Date/Time: Sun, 07 Sep 2025 19:24:53 +0000
footprint chart not printing/cannot connect to apex via rithmic
View Count: 102
| [2025-08-12 15:24:03] |
| User176139 - Posts: 3 |
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hi ive gone over all the common issues for the footprint not printing anything and no change still not working also i cannot connect to my amp futures live account to get live data for my rithmic why is this so complicated can somebody have a look at it for me im just getting nowhere tyia j |
| [2025-08-12 22:41:17] |
| Sierra_Chart Engineering - Posts: 20829 |
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We apologize for the delay. This should be working for you now. We had to give you access to a higher service package. We have done that at no charge. After 30 days change to service package 11: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-13 11:28:35] |
| User176139 - Posts: 3 |
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thanks ive upgraded to 11 logged out and restarted but cannot connect to my AMP account still also any help on getting the footprint chart to work tyia j |
| [2025-08-13 12:38:43] |
| Sierra_Chart Engineering - Posts: 20829 |
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You should not have any trouble using the Numbers Bars study now. Here are the instructions: Numbers Bars: Step-By-Step Instructions If you still have an issue restart Sierra Chart. ----- For now: To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks in Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-13 13:05:25
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