Support Board
Date/Time: Sun, 07 Sep 2025 19:40:16 +0000
Data Date Range and Historic Download Issues
View Count: 211
| [2025-08-12 23:24:19] |
| User925794 - Posts: 28 |
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Hey Guys, I've been busy moving, so not much action on the platform for the last 6 weeks so I was a little out of date on the current release. I updated from 2761 to 2782 and it's not working out so well. I saw there was some issues on the support board regarding historic data. Trying to keep this short in 2 parts: Part 1: I use long term anchored vwaps - up to a year. I used 60 min and Daily charts for those studies. The problem I'm experiencing is that in "Chart Settings/Date Range and limiting Method/Date Range in File From" - this cell is limiting the date to 2025-05-29 (as of today). Obviously, this is creating a situation where the vwap's anchored before this date are not calculating. Part 2: The data downloads are excessive. SC is downloading data files from 2006. I see no reason for this. My longest "Use Number of Days to Load" is 400 for the 60 min intraday and 600 for the daily. This is happening on ES and NQ. Help! |
| [2025-08-13 11:55:04] |
| Sierra_Chart Engineering - Posts: 20830 |
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1. What is the symbol of the chart? Follow through the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data 2. Therefore, this cannot be true: Part 2: The data downloads are excessive. SC is downloading data files from 2006. I see no reason for this. My longest "Use Number of Days to Load" is 400 for the 60 min intraday and 600 for the daily. Refer to: Continuous Futures Contract Charts: Preventing Error Messages by Reducing Days to Load in Chart You need to check all charts in all open Chartbooks. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-13 11:55:56
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| [2025-08-13 21:03:29] |
| User925794 - Posts: 28 |
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Symbol: From the Message Log - 2025-08-12 18:03:57.305 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 5 Min #4 | Waiting for historical downloads to complete with the IDs: 1, 2025-08-12 18:03:57.305 | ESU25_FUT_CME/MESU25_FUT_CME #5 | Reloading chart. 2025-08-12 18:03:57.336 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 7500 Trades #7 | Reloading chart. 2025-08-12 18:03:57.336 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 7500 Trades #7 | Waiting for historical downloads to complete with the IDs: 1, 2025-08-12 18:03:57.399 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 30 Sec #1 | Reloading chart. 2025-08-12 18:03:57.414 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 30 Sec #1 | Waiting for historical downloads to complete with the IDs: 1, 2025-08-12 18:03:57.446 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 2500 Trades #9 | Reloading chart. 2025-08-12 18:03:57.461 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 2500 Trades #9 | Waiting for historical downloads to complete with the IDs: 1, 2025-08-12 18:03:57.555 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 30 Sec #10 | Reloading chart. 2025-08-12 18:03:57.570 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 30 Sec #10 | Waiting for historical downloads to complete with the IDs: 1, 2025-08-12 18:03:57.586 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 15 Min #11 | Reloading chart. 2025-08-12 18:03:57.602 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 15 Min #11 | Waiting for historical downloads to complete with the IDs: 1, 2025-08-12 18:03:57.633 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 60 Min #3 | Reloading chart. 2025-08-12 18:03:57.633 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 60 Min #3 | Limiting the number of years to 20 years to load data for the continuous futures chart. Reason: 20 years maximum for Intraday charts. 2025-08-12 18:03:57.633 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 60 Min #3 | Limiting the number of years to download historical data to 20 years for the continuous futures chart. Reason: 20 years maximum for Intraday charts. 2025-08-12 18:03:57.633 | Added historical Intraday data request for ESU05_FUT_CME to the queue. 2025-08-12 18:03:57.633 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 60 Min #3 | Performing continuous chart historical Daily data download for symbol ESU05_FUT_CME starting at last date in file. 20 years is excessive. Regarding your link for Historical Intraday Data, that was the first thing I checked - as I explained in "Part 2" Regarding Errors from Continuous Contract, yes, there are many for all the "years" of data it is trying to download. A clip from the message log - 2025-08-12 18:04:01.221 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 60 Min #3 | Limiting the number of years to 20 years to load data for the continuous futures chart. Reason: 20 years maximum for Intraday charts. 2025-08-12 18:04:01.221 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 60 Min #3 | Limiting the number of years to download historical data to 20 years for the continuous futures chart. Reason: 20 years maximum for Intraday charts. 2025-08-12 18:04:01.377 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 60 Min #3 | Error while getting daily settlement price with date 2006-09-08 from file. C:\SierraChart\Data\ESZ06_FUT_CME.dly. Error: No Data for read. End of file. 2025-08-12 18:04:01.377 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 60 Min #3 | Error while getting daily settlement price with date 2006-12-15 from file. C:\SierraChart\Data\ESZ06_FUT_CME.dly. Error: No Data for read. End of file. 2025-08-12 18:04:01.377 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 60 Min #3 | Error while getting daily settlement price with date 0 from file. C:\SierraChart\Data\ESH07_FUT_CME.dly. Error: No Data for read. End of file. 2025-08-12 18:04:01.377 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 60 Min #3 | Error while getting daily settlement price with date 2007-03-16 from file. C:\SierraChart\Data\ESH07_FUT_CME.dly. Error: No Data for read. End of file. 2025-08-12 18:04:01.377 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 60 Min #3 | Error while getting daily settlement price with date 0 from file. C:\SierraChart\Data\ESM07_FUT_CME.dly. Error: No Data for read. End of file. The chart settings I currently have in place have existing for the past several years - especially the chart days back. This happened after the current version update. I have tried to go back to 2761 and then 2768 and the program locks up to the point I have to use Task Manager to close it down. Reloaded with 2782 and here we are. I've uploaded a screen shot of my 60min chart settings for Data Limiting. If you'd like to see anything else, please tell me. But as I said, the selection for "Use Number of Days To Load is 400, but the Date Range In File From setting is stuck on 2025-05-29. If I change this date, it auto reverts back to May 29. Help please... |
 60min Data.PNG / V - Attached On 2025-08-13 21:01:52 UTC - Size: 43.9 KB - 29 views |
| [2025-08-13 22:43:19] |
| User925794 - Posts: 28 |
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Update I restarted SC, all of my charts in the chartbook came up with the 60min downloading historical data taking a long time compared to prior versions. I can see all the bars from the full range of "Use Number of Days To Load" of 400 (60min) and 600 (Daily) charts. All of the intraday charts setting for Date Range In File From are stuck on 2025-05-29 even though I have various charts with settings for number of days from 30 to 95. But the daily chart is set to 2023-06-15 which is correct. What is not printing correctly on these two charts are the anchored VWAP's standard deviation bands. The bands are all bunched up on the far right side of the chart. This happened yesterday also. I left SC running today and when I returned, saw that the bands started to print out as 60 min bars were added to the right side. All of the other intraday charts print out the various VWAP's and corresponding bands correctly. |
| [2025-08-13 22:50:47] |
| User925794 - Posts: 28 |
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Update to Update Spoke too soon... I just changed some anchor times on the other intraday charts and deviation bands on the VWAP anchored last Fri just started drawing the bands in the current bar, like the others, there's not "history" line drawing. |
| [2025-08-14 15:30:31] |
| Sierra_Chart Engineering - Posts: 20830 |
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2025-08-12 18:03:57.633 | ESU25_FUT_CME/MESU25_FUT_CME [CB] 60 Min #3 | Limiting the number of years to 20 years to load data for the continuous futures chart. Reason: 20 years maximum for Intraday charts.
Regarding this, provide this particular chart by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart This is simply the result, of a lot of processing needed by the Chartbook: I have tried to go back to 2761 and then 2768 and the program locks up to the point I have to use Task Manager to close it down.
Refer to:High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook but the Date Range In File From setting is stuck on 2025-05-29.
This is normal and as documented here:Chart Settings: Date Range and Limiting Method >> Date Range in File From / To (Chart >> Chart Settings >> Data Limiting >> Date Range and Limiting Method menu) Definitively nothing wrong at all. Regarding the Volume Weighted Average Price studies, this must relate to the underlying data in the chart and the settings of the study. Provide an image of one of these charts. Instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) And only one. Just one only and according to specifications. Otherwise, we are going to disregard this guaranteed. Is there any missing data in that chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-14 21:14:33] |
| User925794 - Posts: 28 |
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Chartbook with single chart - check. High CPU usage - ehhhhh, ok. Date Range In File - current symbol dictates this date - check. Chart Image - png file is from the same chart earlier today that is in the uploaded chartbook. |
Private File Private File Attachment Deleted. |
| [2025-08-15 19:14:45] |
| Sierra_Chart Engineering - Posts: 20830 |
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We need more time on this. Are you available over the weekend? We see nothing in the Chart Settings causing data to be downloaded for 20 years. We do not know why that would be happening. Is that particular issue still reproducible? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-18 21:46:58] |
| User925794 - Posts: 28 |
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UPDATE: Short story - Adding one new VWAP (v2782) worked, but failed when I add another by duplication of the one I just added. Same result, no prior draw of the deviation lines. I went back to v2773, added my ES chartbook from the BackUp folder to the Data folder. Ran the chartbook, and it works as it did before. It's been working so far without error. I'm now sticking with v2773 until I hear from your support team. Thanks, Todd |
| [2025-08-19 18:22:06] |
| Sierra_Chart Engineering - Posts: 20830 |
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We now know what the problem is with the Volume Weighted Average Price study. It does relate to changes to support the new Anchored VWAP tool. There was one issue, involving the standard deviation calculation method which was not tested. This is now fixed in the latest release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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