Support Board
Date/Time: Sun, 07 Sep 2025 19:40:16 +0000
Open Order within SC - Unable to close
View Count: 123
| [2025-08-14 12:32:55] |
| SierraMatthew - Posts: 12 |
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Hello, I had an open order yesterday that got closed while Sierra Chart was not active and it did not recognize the trade closure and showed I still have an open position. I made a manual trade log entry to close it and it did connect the dots on the chart, it was unsuccessful in showing the open position. I flattened the position which then lead to a short position with my broker so that doesn't seem to work either. Without clearing the trade log, how can I force Sierra Chart to recognize the trade that was closed yesterday? Thank you so much. |
| [2025-08-14 12:37:15] |
| Sierra_Chart Engineering - Posts: 20830 |
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Are the position quantities shown, if any, in Trade >> Trade Positions Window incorrect?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-14 13:01:14] |
| SierraMatthew - Posts: 12 |
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In the trade positions window it is still showing QTY 1. I apologize I should have been more clear. When I attempted to flatten the position within Sierra Chart I did so in the Trade Positions window.
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| [2025-08-14 13:02:35] |
| SierraMatthew - Posts: 12 |
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I have also deleted and re-downloaded all chart data, refreshed trade data, switched the trade data and translated the symbols to their services with no effect.
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| [2025-08-14 13:31:04] |
| Sierra_Chart Engineering - Posts: 20830 |
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If you see an incorrect position in Trade Positions Window when you are using Teton order routing then contact your broker and have your broker, insert a manual fill to offset that: Trade Account and Risk Management: Add Manual/Correcting Order Fill Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-14 13:31:20
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| [2025-08-14 13:35:27] |
| SierraMatthew - Posts: 12 |
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The fill was done outside of Sierra chart. I do not have an open position with the broker.
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| [2025-08-14 13:51:05] |
| SierraMatthew - Posts: 12 |
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Edit: Thank you that resolved it. Have a great day.
Date Time Of Last Edit: 2025-08-19 17:05:02
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