Support Board
Date/Time: Sun, 07 Sep 2025 19:22:20 +0000
Problem Keeping the checkbox in the Charts=> Graphic Settings window unchecked
View Count: 122
| [2025-08-15 14:54:09] |
| User327465 - Posts: 19 |
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Good morning, I have several clients, including myself, who are unable to keep the checkbox in the Charts=> Graphic Settings window unchecked. I have been working with this issue for some time now. I have researched this issue and followed any instructions I found, but I am still unable to save the setting. Do you have any additional solutions or methods to save the window and keep the checkbox unchecked? Thank you for your assistance in this matter. Picture attached. NL |
 Screenshot 2025-08-15 072346.png / V - Attached On 2025-08-15 14:53:34 UTC - Size: 27.28 KB - 35 views |
| [2025-08-15 16:07:10] |
| Sierra_Chart Engineering - Posts: 20829 |
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So you are referring to Use Global Graphics Settings Instead of These Settings? There is no problem with this functionality and it works perfectly 100% stable. We would have no idea why you would have a problem. It does not make any sense. Do you know why this could be a problem? Is the Chartbook getting overwritten or replaced ? Or is there an error trying to save the Chartbook? Check the Message Log after saving the Chartbook for errors: Message Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-15 16:08:11
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| [2025-08-20 19:37:10] |
| User327465 - Posts: 19 |
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I uncheck the box and click apply, and the checkbox doesn't stay unchecked.
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| [2025-08-20 20:42:04] |
| John - SC Support - Posts: 41652 |
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Custom studies can control the state of that setting, which is the only reason this would be changing as you stating. We recommend starting in "Safe Mode" which will turn off all custom studies and see if you continue to have the issue. If the problem goes away in Safe Mode, then it is definitely a custom study that is doing this. Refer to the following: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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