Support Board
Date/Time: Sun, 07 Sep 2025 19:27:28 +0000
Unable to close bracket order
View Count: 102
| [2025-08-20 14:06:15] |
| User201886 - Posts: 8 |
|
Hey, i typically use bracket orders for trading and usually just use flatten to exit my whole position, sometimes take partials. But im noticing recently, whenever i try to flatten sometimes it wont flatten the rest of the position i have on, after taking the partial. im unable to cancel all, or even press the x next to the line on the chart to cancel my order. and if price comes back tothat level, i will be in a trade. help pls. 2025-08-20 09:50:16.897 | CQG WebAPI | Sending orders unsubscribe request. RequestID: 834474 2025-08-20 09:50:16.897 | CQG WebAPI | Sending orders subscribe request. RequestID: 834479 2025-08-20 09:51:16.895 | CQG WebAPI | Sending orders unsubscribe request. RequestID: 834479 2025-08-20 09:51:16.895 | CQG WebAPI | Sending orders subscribe request. RequestID: 834480 2025-08-20 09:52:16.904 | CQG WebAPI | Sending orders unsubscribe request. RequestID: 834480 2025-08-20 09:52:16.904 | CQG WebAPI | Sending orders subscribe request. RequestID: 834484 2025-08-20 09:53:16.900 | CQG WebAPI | Sending orders unsubscribe request. RequestID: 834484 2025-08-20 09:53:16.900 | CQG WebAPI | Sending orders subscribe request. RequestID: 834485 This is what comes up on the activity log |
| [2025-08-20 14:12:45] |
| User201886 - Posts: 8 |
|
Also this, 2025-08-20 10:11:24.596 | F.US.M2KU25[M] 15 Sec #1 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: F.US.M2KU25 | TradeAccount: * 2025-08-20 10:11:25.922 | Requesting order status for non-responsive order. Time since last action: 60.9 seconds | Symbol: F.US.MYMU25 | TradeAccount: | InternalOrderID: 6565 | ServiceOrderID: 396331110 | Current Status: Pending Modify * |
| [2025-08-20 14:21:53] |
| User201886 - Posts: 8 |
|
Also it takes a while to close my order now???? what is going on!
|
Attachment Deleted.  pic.docx - Attached On 2025-08-20 14:21:01 UTC - Size: 42.94 KB - 27 views |
| [2025-08-20 14:46:37] |
| User201886 - Posts: 8 |
|
in conclusion, its lagging a lot. if i flatten my order, it takes time. after my order is flattened, the buy limit and sell limit lines dont go. and then all of a sudden a another order is opened, and my bracket buy limit and sell limit that was just there, without the actual limit buy or sell, disappears totally.!
|
| [2025-08-20 15:16:11] |
| John - SC Support - Posts: 41652 |
|
It looks like you are having some kind of connectivity issue with CQG. Please get us your Message Log by following these instructions so we can see if there is a specific issue showing in the log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-20 15:27:05] |
| User201886 - Posts: 8 |
|
ive sent the message log for analysis, please reply if youve seen this message.
|
| [2025-08-20 19:05:50] |
| John - SC Support - Posts: 41652 |
|
You are having networking issues as noted by these errors in your log: Error getting address info for www.sierrachart.com. Windows error code 11001: Kjenner ingen slik vert. *
DTC Client socket (1) | Connect event error. Windows error code 10065: Det ble forsøkt en kontaktoperasjon til en vert som ikke kan nås. *
You can try just resetting your DNS (Domain Name Service) by following these instructions: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#DomainNameServiceIssues But we think this is a bigger issue with your system and we recommend restarting your computer altogether. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: