Support Board
Date/Time: Sun, 07 Sep 2025 19:02:34 +0000
Data Package
View Count: 148
| [2025-09-01 11:53:13] |
| leevi - Posts: 1 |
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I bought yesterday the 11th Package and the CME data pack and everything went perfectly. But this morning I was scalping on Nas went on a sell and immediatly lost the the trade but the chart on Sierra Chart showed still down movement. Then I realised on every CME Futures has been added 10 min Delay. I need that skipped Asap as I paid for live data and not past data
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Attachment Deleted.  Screenshot (184).png / V - Attached On 2025-09-01 11:52:20 UTC - Size: 180.52 KB - 21 views |
| [2025-09-01 14:25:39] |
| User135243 - Posts: 128 |
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you've to prove that you've a live-account to get real-time data
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| [2025-09-01 16:13:39] |
| John - SC Support - Posts: 41652 |
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leevi: A few things occurred. First, you activated an exchange on August 31, 2025. The exchanges renew on a calendar month basis, so when you activate the exchange, you were only setup to get the data for 1 day and then the exchange would renew on September 1, 2025 at a cost of $13.00. The good news is that since you had not used our Denali Exchange Data Feed previously, that 1 day was not charged, as you had a free trial for the remainder of the month in which you activated the exchange. The next issue is that you activated a non-professional exchange prior to filling out the CME Group exchange agreements. Once you did fill those out, you did not do them properly to be considered a Non-Professional, therefore once the agreements were reviewed, your account was set to be a Professional. As such, the non-professional exchange that you had selected would not be able to renew on September 1, 2025. At this point, you need to do the following: 1. Understand the requirement that the CME Group has in order to get the data as a Non-Professional. Also understand that you need to connect your Sierra Chart software to your live, funded, futures trading account at least once a month for verification. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges 2. Once you have a solution to a live, funded, futures trading account, then you need to redo the agreements at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements 3. Then you can activate the CME Group exchange(s) for which you want real-time data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges 4. Be sure to connect your Sierra Chart software to your live, funded, futures trading account at least once a month for verification. Refer to the following instructions: Denali Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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