Support Board
Date/Time: Tue, 09 Sep 2025 12:12:35 +0000
CQG Data
View Count: 305
| [2025-07-30 19:11:09] |
| User684034 - Posts: 14 |
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Hello ,maybe i made a mistake...or something...because i don't arrive to trade ..i recive error message about Historican download not possible ...also error about symbol not found...data feed error and so on...Please i need if possible that you find my problem ,thank you for your help !!
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| [2025-07-30 19:19:45] |
| John - SC Support - Posts: 41676 |
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We need to know the exact error(s) you are getting. Please write them exactly as they are shown, or get us images of what you are seeing.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-30 20:07:41] |
| User684034 - Posts: 14 |
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With CQG WEB API i don't arrive to charge any chart,i use my cqg login Before i used Teton..and was Ok ..now i updated to CQG and ...i don't arrive to trade. If you have possibility to check directly....i don't know sorry ..i'm really confused ...3 hours to don't resolve this problem.... |
 SC Problem.jpg / V - Attached On 2025-07-30 20:02:50 UTC - Size: 171.73 KB - 48 views SC Problem.jpg / V - Attached On 2025-07-30 20:03:33 UTC - Size: 171.73 KB - 44 views |
| [2025-07-30 20:13:07] |
| User684034 - Posts: 14 |
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i Tryed to put Teton cme routing ..it works on sim...but if i try to trade in real i recive error message : 2025-07-30 21:00:16.474 | TradeActivity files query time: 0.100109 seconds. Entries: 316. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-07-30 21:00:16.652 | TradeActivity files query time: 0.072340 seconds. Entries: 316. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-07-30 21:00:47.646 | TradeActivity files query time: 0.071433 seconds. Entries: 4. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2025-07-30 21:00:47.721 | TradeActivity files query time: 0.075302 seconds. Entries: 4. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-07-30 21:01:21.458 | RemoveDuplicateFillActivity | TradeAccount: . DatesOfRecordsToInsert: 2025-07-30, . MostRecentFileNameSearched: TradeActivityLog_2025-07-30_UTC.None.data. DuplicateRecordsRemovedCount: 0. OriginalRecordsToInsertCount: 6. RecordsToInsertCount: 6 2025-07-30 21:01:21.458 | TradeActivity files query time: 0.007789 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-07-30 21:31:19.667 | RemoveDuplicateFillActivity | TradeAccount: . DatesOfRecordsToInsert: 2025-07-30, . MostRecentFileNameSearched: TradeActivityLog_2025-07-30_UTC.200248.data. DuplicateRecordsRemovedCount: 11. OriginalRecordsToInsertCount: 11. RecordsToInsertCount: 0 2025-07-30 21:31:19.667 | TradeActivity files query time: 0.012599 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-07-30 21:31:57.576 | RemoveDuplicateFillActivity | TradeAccount: . DatesOfRecordsToInsert: 2025-07-30, . MostRecentFileNameSearched: TradeActivityLog_2025-07-30_UTC.200248.data. DuplicateRecordsRemovedCount: 11. OriginalRecordsToInsertCount: 11. RecordsToInsertCount: 0 2025-07-30 21:31:57.576 | TradeActivity files query time: 0.017791 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-07-30 21:42:15.305 | RemoveDuplicateFillActivity | TradeAccount: . DatesOfRecordsToInsert: 2025-07-30, . MostRecentFileNameSearched: TradeActivityLog_2025-07-30_UTC.200248.data. DuplicateRecordsRemovedCount: 11. OriginalRecordsToInsertCount: 11. RecordsToInsertCount: 0 2025-07-30 21:42:15.305 | TradeActivity files query time: 0.008591 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-07-30 21:53:02.530 | RemoveDuplicateFillActivity | TradeAccount: . DatesOfRecordsToInsert: 2025-07-30, . MostRecentFileNameSearched: TradeActivityLog_2025-07-30_UTC.200248.data. DuplicateRecordsRemovedCount: 13. OriginalRecordsToInsertCount: 13. RecordsToInsertCount: 0 2025-07-30 21:53:02.530 | TradeActivity files query time: 0.019400 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-07-30 22:08:18.043 | TradeActivity files query time: 0.084434 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2025-07-30 22:08:18.134 | TradeActivity files query time: 0.090921 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-07-30 22:08:20.565 | Teton CME Routing | Requesting trade accounts from server. 2025-07-30 22:08:20.566 | TradeActivity files query time: 0.000555 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-07-30 22:08:20.680 | Teton CME Routing | Performing query for most recent order fills Date-Time for Trade Account: 200248. 2025-07-30 22:08:20.680 | Teton CME Routing | Performing query for most recent account balances Date-Time for Trade Account: 200248. 2025-07-30 22:08:20.680 | Teton CME Routing | Received 1 accounts from service. 2025-07-30 22:08:20.688 | TradeActivity files query time: 0.008739 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2025-07-30 22:08:20.688 | Teton CME Routing | Requesting historical order fills for account 200248. Start Date-Time UTC: 2025-07-30 19:56:06 2025-07-30 22:08:20.690 | TradeActivity files query time: 0.001727 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-07-30 22:08:20.690 | Teton CME Routing | Requesting historical account balances for account 200248. Start date-time UTC: 2025-07-29 19:17:06 2025-07-30 22:08:20.798 | Teton CME Routing | Requesting Trade Positions data. 2025-07-30 22:08:20.899 | Teton CME Routing | Received 0 order fills for account: 200248. 2025-07-30 22:08:20.900 | Teton CME Routing | Received 1 historical account balance updates for account: 200248. Inserting into Trade Activity Log. 2025-07-30 22:08:21.397 | Delayed Data Feed | MaxConnectionsDifferentDevices = 2, NumCurrentConnectionsDifferentDevices = 1 2025-07-30 22:08:21.397 | Delayed Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-07-30 22:08:35.307 | TradeActivity files query time: 0.018023 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-07-30 22:08:46.173 | TradeActivity files query time: 0.014585 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-07-30 22:08:46.251 | TradeActivity files query time: 0.073907 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-07-30 22:09:03.738 | TradeActivity files query time: 0.074112 seconds. Entries: 4. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2025-07-30 22:09:03.747 | TradeActivity files query time: 0.009569 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-07-30 22:09:13.221 | Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 7261. Service Order ID: (none). Symbol: M2KU25_FUT_CME. Account: 200248 * 2025-07-30 22:11:21.843 | TradeActivity files query time: 0.009990 seconds. Entries: 0. BeginDateTimeUTC: 2024-07-22 22:00:00.000. Outstanding queries: 1 2025-07-30 22:11:21.852 | TradeActivity files query time: 0.009087 seconds. Entries: 0. BeginDateTimeUTC: 2024-07-22 22:00:00.000. Outstanding queries: 0 2025-07-30 22:11:28.471 | Teton CME Routing (Order reject). Info: Trading is disabled. Internal Order ID: 7264. Service Order ID: (none). Symbol: M2KU25_FUT_CME. Account: 200248 * 2025-07-30 22:11:28.471 | Teton CME Routing (Order reject). Info: Trading is disabled. Internal Order ID: 7265. Service Order ID: (none). Symbol: M2KU25_FUT_CME. Account: 200248 * 2025-07-30 22:11:28.471 | Teton CME Routing (Order reject). Info: Trading is disabled. Internal Order ID: 7266. Service Order ID: (none). Symbol: M2KU25_FUT_CME. Account: 200248 * |
| [2025-07-30 20:24:11] |
| John - SC Support - Posts: 41676 |
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You are either setup to trade with CQG or with Teton. This is something that would be setup with your broker. Whichever one you are setup to use, that is the service you need to be connected to. The issue you are having, is that you are not setup for real-time data from our Denali Exchange Data Feed. We do not support data from CQG for The CME Group and EUREX, therefore you must get this data from us. And if you are using Teton, then you need to get the data from us, as there is no other source for the data. You last had an exchange active on May 31, 2025. But on June 1, 2025, the exchange did not renew due to insufficient funds in your account at that time. You can activate the exchange(s) for which you want the real-time CME Group data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Keep in mind that the exchanges are not pro-rated and they renew on a calendar month basis. So if you activate an exchange today, you will pay the full price for the exchange in order to get data for today and tomorrow. Then on Friday August 1, 2025, you will need to pay again in order to have access to the data through August. So you may want to wait until Friday before activating an exchange. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-30 22:10:06] |
| Sierra_Chart Engineering - Posts: 20841 |
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Contact your broker to resolve this issue: 2025-07-30 22:11:28.471 | Teton CME Routing (Order reject). Info: Trading is disabled. Internal Order ID: 7264. Service Order ID: (none). Symbol: M2KU25_FUT_CME. Account: * * Also refer to the prior post. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-01 17:04:12] |
| User684034 - Posts: 14 |
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Thank you Mr John I think I have updated correctly with Teton, now everything works very well.... And also I think that trading Micro cost only1$ round turn! Thanks again!! 👋👋 |
| [2025-08-04 17:21:49] |
| User684034 - Posts: 14 |
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Hello Sorry for disturbing again....still not working Ican trade only in Sim mode I contacted AMP and for them is all set ! I don't know...whats is wrong Mr John... |
| [2025-08-04 20:04:43] |
| John - SC Support - Posts: 41676 |
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What order routing service are you setup to use with AMP? It will be one of Teton, CQG, or Rithmic.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-05 03:42:58] |
| User684034 - Posts: 14 |
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Teton
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| [2025-08-05 15:09:05] |
| John - SC Support - Posts: 41676 |
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Follow the instructions starting at Step #6 at the following link: Sierra Chart Teton Futures Order Routing: Setup Instructions If you get an error when setting this up, then let us know the exact error you are getting. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-05 17:42:25] |
| User684034 - Posts: 14 |
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hi,i don't know if you recived my new reply...i don't see it here !i followed your instructions ...but don' work ...my " real" order are instantky deleted ,i had also message No trade accounts assigned.Looks like i' don't have accounts opened with SC ,AMP support told me that for them everything is set correctly Thank you |
| [2025-08-05 21:24:39] |
| John - SC Support - Posts: 41676 |
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What is "Global Settings >> Data/Trade Service Settings >> Main Settings >> Clearing Firm" set to?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-06 03:14:16] |
| User684034 - Posts: 14 |
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AMP
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| [2025-08-06 13:48:19] |
| John - SC Support - Posts: 41676 |
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Please let AMP know that you have everything setup properly for the Teton Order Routing Service, but you are still getting a "No Trading Accounts Assigned" error. In particular, make sure that they have your Sierra Chart Account Name entered properly, as this is how we connect the two systems. If they insist that everything is correct, but you continue to get the error, then let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-06 15:53:09] |
| User684034 - Posts: 14 |
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Now it works.... Just i let you know our end of conversation,maybe can help for future problems... AMP | Freddy AMP | Freddy dice:found the problem 1 more sec AMP | Freddy dice:you are now good to go Stefano Portanti dice:thanks Freddy...where it was the problem please ? AMP | Freddy AMP | Freddy dice:the account was set to be enabled by us and sierra denied it and i just enabled it so you should be ok now |
| [2025-08-06 17:14:28] |
| Sierra_Chart Engineering - Posts: 20841 |
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"Sierra denied it". What does this mean? That does not make sense to us. This cannot be true. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-06 17:32:06] |
| User684034 - Posts: 14 |
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I'm sure you have reason!!! For sure was their mistake!!! Was just to let you know ☺️thank you!!! |
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