Support Board
Date/Time: Mon, 08 Sep 2025 21:02:20 +0000
Order Cancellacion Failed TopStep
View Count: 104
| [2025-08-06 15:31:27] |
| pavel.lysenka - Posts: 18 |
|
Hello, I got this error today after opening an order and canceling it. I trade through a funded on Topstep. 2025-08-06 15:06:35.446 | Rithmic Direct - DTC | Requesting trade accounts from server. 2025-08-06 15:06:35.694 | Rithmic Direct - DTC | Requesting Trade Positions data. 2025-08-06 15:06:39.497 | TradeActivity files query time: 0.028499 seconds. Entries: 22. Current queries: 1 2025-08-06 15:06:39.751 | TradeActivity files query time: 0.016993 seconds. Entries: 22. Current queries: 1 2025-08-06 15:06:40.298 | TradeActivity files query time: 0.015978 seconds. Entries: 0. Current queries: 1 2025-08-06 15:06:40.341 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-08-06 15:06:40.341 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-08-06 15:06:40.468 | TradeActivity files query time: 0.015076 seconds. Entries: 22. Current queries: 1 2025-08-06 15:06:46.956 | TradeActivity files query time: 0.024390 seconds. Entries: 22. Current queries: 1 2025-08-06 15:06:53.289 | TradeActivity files query time: 0.025885 seconds. Entries: 22. Current queries: 1 2025-08-06 15:06:57.108 | TradeActivity files query time: 0.000911 seconds. Entries: 0. Current queries: 1 2025-08-06 15:06:57.220 | TradeActivity files query time: 0.000690 seconds. Entries: 0. Current queries: 1 2025-08-06 15:06:58.349 | TradeActivity files query time: 0.000745 seconds. Entries: 0. Current queries: 1 2025-08-06 15:06:58.412 | TradeActivity files query time: 0.000611 seconds. Entries: 0. Current queries: 1 2025-08-06 15:06:59.818 | TradeActivity files query time: 0.000844 seconds. Entries: 0. Current queries: 1 2025-08-06 15:06:59.879 | TradeActivity files query time: 0.000791 seconds. Entries: 0. Current queries: 1 2025-08-06 15:07:54.695 | TradeActivity files query time: 0.016703 seconds. Entries: 22. Current queries: 1 2025-08-06 15:07:55.166 | TradeActivity files query time: 0.016482 seconds. Entries: 22. Current queries: 1 2025-08-06 15:07:55.711 | TradeActivity files query time: 0.016553 seconds. Entries: 22. Current queries: 1 2025-08-06 17:22:10.134 | Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2697. Service Order ID: (none). Symbol: ESU5.CME. Account: S1Jun1114590266 * 2025-08-06 17:22:11.651 | Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2697. Service Order ID: (none). Symbol: ESU5.CME. Account: S1Jun1114590266 * 2025-08-06 17:22:23.781 | Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2697. Service Order ID: (none). Symbol: ESU5.CME. Account: S1Jun1114590266 * 2025-08-06 17:22:34.602 | Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2697. Service Order ID: (none). Symbol: ESU5.CME. Account: S1Jun1114590266 * 2025-08-06 17:23:30.643 | Requesting order status for non-responsive order. Time since last action: 55.4 seconds | Symbol: ESU5.CME | TradeAccount: S1Jun1114590266 | InternalOrderID: 2697 | Current Status: Order Sent * 2025-08-06 17:23:55.292 | Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2697. Service Order ID: (none). Symbol: ESU5.CME. Account: S1Jun1114590266 * 2025-08-06 17:23:56.578 | Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2697. Service Order ID: (none). Symbol: ESU5.CME. Account: S1Jun1114590266 * 2025-08-06 17:23:57.198 | Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2697. Service Order ID: (none). Symbol: ESU5.CME. Account: S1Jun1114590266 * 2025-08-06 17:24:00.090 | Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2697. Service Order ID: (none). Symbol: ESU5.CME. Account: S1Jun1114590266 * 2025-08-06 17:24:51.862 | Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2697. Service Order ID: (none). Symbol: ESU5.CME. Account: S1Jun1114590266 * 2025-08-06 17:25:08.439 | Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2697. Service Order ID: (none). Symbol: ESU5.CME. Account: S1Jun1114590266 * 2025-08-06 17:29:51.457 | Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2700. Service Order ID: (none). Symbol: ESU5.CME. Account: S1Jun1114590266 * 2025-08-06 17:29:56.153 | Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2700. Service Order ID: (none). Symbol: ESU5.CME. Account: S1Jun1114590266 * 2025-08-06 17:30:32.870 | Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2700. Service Order ID: (none). Symbol: ESU5.CME. Account: S1Jun1114590266 * 2025-08-06 17:31:14.566 | Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 2700. Service Order ID: (none). Symbol: ESU5.CME. Account: S1Jun1114590266 * |
| [2025-08-06 15:46:45] |
| John - SC Support - Posts: 41670 |
|
This is a Rithmic issue. Refer to the following: Rithmic Trading Platform Service: Rithmic Support Policy If you are uncertain of the state of your orders/positions, then be sure to call your broker and make sure things are where you expect them to be. Also refer to the following if you need to add order fills that did not get back into Sierra Chart from Rithmic: Trade Activity Log: Manually Inserting Missing Order Fills For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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