Support Board
Date/Time: Tue, 09 Sep 2025 18:37:46 +0000
Post From: Real-Time data no longer available
| [2025-08-04 21:14:08] |
| John - SC Support - Posts: 41698 |
|
It was my understanding that when I purchased a year's subscription to the "10 - Integrated Standard" package it included real-time streaming data for many exchanges. Per Sierra Chart's description of what is available through the "Denali Exchange Data Feed Service," which I should have access to, it states:
"The Denali Exchange Data Feed provides real-time and historical data for the CME, CBOT, NYMEX, COMEX, EUREX, CFE, NASDAQ TotalView (also includes NYSE and AMEX), US Equities Consolidated Tape (NYSE, AMEX, NASDAQ full volume. Top of book only), and CBOE Indices exchanges." The way you have stated this is incorrect. The Integrated packages are necessary in order to be able to get the data, but you still need to setup, activate, and pay for the exchanges for which you want the real-time data from the exchanges that make up the Denali Exchange Data Feed. So you have not been getting data from our Denali Exchange data feed for this past year. Rather, we think you have been getting data from CQG. Although we had stopped supporting data from CQG for the CME Group and EUREX several years ago, we found that there was a loophole, where some people were still able to get this data into Sierra Chart. We recently found and fixed this, so this data from CQG is no longer accessible in Sierra Chart. Therefore, you now need to use our Denali Exchange Data Feed to get this data. We see that you had properly filled out the agreements, so you only need to activate the exchange(s) for which you want real-time data for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Once you have done, this then your data will be coming from our Denali Exchange Data Feed. If you are not using the CQG data for anything else, then you can tell your broker to stop the CQG data, so you are not paying for it twice. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |