Support Board
Date/Time: Mon, 08 Sep 2025 21:06:38 +0000
Post From: charged twice
| [2025-08-05 15:42:12] |
| John - SC Support - Posts: 41670 |
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Your account is currently set to Package 11 and you have the "CME E-Mini" exchange active. You did add 3 additional months of Usage Time to your account by selecting the "Update and Renew Now" button for the Choose Service Package. This was not necessary. You had 14 days of Usage Time remaining. It was just the exchange that did not renew on August 1, 2025 due to insufficient funds at that time. We can refund 1, 2, or 3 months of the Usage Time back to your Services Surplus. We can also refund as much of the Services Surplus balance back to your payment method, less a $5.00 processing fee. Let us know how you want us to proceed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |