Support Board
Date/Time: Tue, 09 Sep 2025 12:15:20 +0000
Post From: Request to Adjust Account Renewal to One Month
| [2025-08-06 15:56:20] |
| User19 - Posts: 4 |
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Hello, I recently added $100 to my Sierra Chart account. My plan was: $46 for a 1-month Sierra Chart package $52 for CME and CBOT data (for 2 devices) Total: $98 However, after activating the Sierra Chart account, I noticed that it was renewed for 2 months instead of 1. I believe this may have happened due to a browser glitch or delay while submitting the request. As a result, more than expected was deducted from my account balance, and now I’m unable to activate the CBOT data due to insufficient funds. Could you please adjust the renewal to 1 month instead of 2 months? This would allow me to proceed with activating both data feeds as originally intended. Thank you very much for your help. Best regards, Date Time Of Last Edit: 2025-08-06 15:57:46
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