Support Board
Date/Time: Mon, 08 Sep 2025 10:30:28 +0000
Post From: Prop firms moving away from Rithmic
| [2025-08-10 20:01:46] |
| Sierra_Chart Engineering - Posts: 20832 |
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It is definitively the network connection: so it's obviously not our network connection like sc team keeps accusing ppl of.
And you are also making reference to a post more than a year old. There could have been problems, at that time, due to Internet peering issues that no longer exist.The behavior you describe is simply due to poor Internet connectivity between your location and the server. It is the result of packet loss. This is fact. It does not matter what your immediate Internet connection is like. That is completely irrelevant. The server is far away in the US Midwest, and there is degraded Internet connectivity between your location and the server. Inevitably there is going to be packet loss, which will result in delays and the stopping of the data feed even for brief periods of time. If you notice stopping of the data feed, you have packet loss. You are in Japan and that user is in Thailand: both of us are using the same network connection You are in different locations.We recommend trying the New Zealand server and see if that helps: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-10 20:03:48
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