Support Board
Date/Time: Mon, 08 Sep 2025 16:32:36 +0000
Post From: Want to disable Delayed Data Feed
| [2025-08-21 14:28:17] |
| User142451 - Posts: 6 |
|
Hello support, I have package 11 with the Denali Exchange Data Feed & a live trading acct, but I am getting the delayed feed instead of real-time data from the CME. Please advise what I need to do to get real-time data. 2025-08-21 10:22:55.741 | Software version: 2782 64-bit 2025-08-21 10:22:55.741 | Primary Thread ID: 19060 2025-08-21 10:22:55.741 | Usage end date: 2025-08-29 2025-08-21 10:22:55.741 | Enabled for: Advanced Features 2. 2025-08-21 10:22:55.741 | Enabled for: Sierra Chart Historical Data Service. 2025-08-21 10:22:55.741 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-08-21 10:22:55.741 | Enabled for: Delayed Denali Exchange Data Feed. 2025-08-21 10:22:55.741 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-08-21 10:22:55.741 | Current selected Data/Trading service: Teton CME Routing 2025-08-21 10:22:55.741 | Custom symbol settings values: enabled 2025-08-21 10:22:55.741 | Chart Update Interval: 500 2025-08-21 10:22:55.741 | Intraday Data Storage Time Unit: 0 2025-08-21 10:22:55.741 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-08-21 10:22:55.741 | 2025-08-21 14:22:55 Local computer time in UTC 2025-08-21 10:22:55.741 | 2025-08-21 10:22:55 Local computer time in SC Time Zone 2025-08-21 10:22:55.741 | 2025-08-19 14:56:04 Server time in UTC 2025-08-21 10:22:55.741 | Local computer UTC time and Server UTC time difference: 4 seconds. 2025-08-21 10:22:55.741 | Program path: C:\SierraChart\ 2025-08-21 10:22:55.741 | Data Files path: C:\SierraChart\Data\ 2025-08-21 10:22:55.742 | OS Version Number: 10.0 2025-08-21 10:22:55.742 | Locale Setting: C 2025-08-21 10:22:55.742 | Crash reporter started: true 2025-08-21 10:22:55.742 | 2025-08-21 10:23:27.048 | ESU25_FUT_CME Daily #1 | Reloading chart. 2025-08-21 10:23:27.061 | ESU25_FUT_CME Daily #1 | Chart data loading complete. 2025-08-21 10:23:27.570 | Mapping ESU25_FUT_CME to ESU25. Service code: cme 2025-08-21 10:23:27.570 | Delayed Data Feed | Starting real-time market data updates for: ESU25_FUT_CME (ESU25). ID: 11 Service code: cme 2025-08-21 10:23:27.570 | Delayed Data Feed | Requesting security definition data for: ESU25_FUT_CME (ESU25). ID: 11 2025-08-21 10:23:27.737 | Delayed Data Feed | Setting external service identifier for symbol ESU25_FUT_CME to 14160 2025-08-21 10:23:27.737 | Delayed Data Feed | Received security definition for symbol ESU25_FUT_CME 2025-08-21 10:23:33.035 | NTPClient (10) | Ignored Send call. Socket is not connected. 2025-08-21 10:23:33.035 | NTPClient (11) | Ignored Send call. Socket is not connected. 2025-08-21 10:23:33.035 | NTPClient (12) | Ignored Send call. Socket is not connected. |