Support Board
Date/Time: Sun, 07 Sep 2025 19:19:43 +0000
Want to disable Delayed Data Feed
View Count: 1176
| [2021-03-15 00:14:08] |
| juninhovree - Posts: 3 |
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Hi, I changed my package to 11 and activated the Denali Exchange Data Feed. I have already changed the Global-Data/Trade settings in Sierra but all my charts still showing Delayed data. How do I get real time data on the chart? |
| [2021-03-15 02:07:56] |
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The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-06 13:29:28] |
| User832560 - Posts: 11 |
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My data is still delayed, this didnt answer my question or help me,
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| [2024-08-06 15:28:45] |
| John - SC Support - Posts: 41652 |
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User832560: Everything on your account looks good. You should be getting real-time data for instruments that are traded on the CME exchange (not the full CME Group, just the CME exchange) as you have the "CME With Market Depth for Non-Professional Trading Accounts". If you are having a problem with a CME exchange product, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-21 14:28:17] |
| User142451 - Posts: 6 |
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Hello support, I have package 11 with the Denali Exchange Data Feed & a live trading acct, but I am getting the delayed feed instead of real-time data from the CME. Please advise what I need to do to get real-time data. 2025-08-21 10:22:55.741 | Software version: 2782 64-bit 2025-08-21 10:22:55.741 | Primary Thread ID: 19060 2025-08-21 10:22:55.741 | Usage end date: 2025-08-29 2025-08-21 10:22:55.741 | Enabled for: Advanced Features 2. 2025-08-21 10:22:55.741 | Enabled for: Sierra Chart Historical Data Service. 2025-08-21 10:22:55.741 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-08-21 10:22:55.741 | Enabled for: Delayed Denali Exchange Data Feed. 2025-08-21 10:22:55.741 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-08-21 10:22:55.741 | Current selected Data/Trading service: Teton CME Routing 2025-08-21 10:22:55.741 | Custom symbol settings values: enabled 2025-08-21 10:22:55.741 | Chart Update Interval: 500 2025-08-21 10:22:55.741 | Intraday Data Storage Time Unit: 0 2025-08-21 10:22:55.741 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-08-21 10:22:55.741 | 2025-08-21 14:22:55 Local computer time in UTC 2025-08-21 10:22:55.741 | 2025-08-21 10:22:55 Local computer time in SC Time Zone 2025-08-21 10:22:55.741 | 2025-08-19 14:56:04 Server time in UTC 2025-08-21 10:22:55.741 | Local computer UTC time and Server UTC time difference: 4 seconds. 2025-08-21 10:22:55.741 | Program path: C:\SierraChart\ 2025-08-21 10:22:55.741 | Data Files path: C:\SierraChart\Data\ 2025-08-21 10:22:55.742 | OS Version Number: 10.0 2025-08-21 10:22:55.742 | Locale Setting: C 2025-08-21 10:22:55.742 | Crash reporter started: true 2025-08-21 10:22:55.742 | 2025-08-21 10:23:27.048 | ESU25_FUT_CME Daily #1 | Reloading chart. 2025-08-21 10:23:27.061 | ESU25_FUT_CME Daily #1 | Chart data loading complete. 2025-08-21 10:23:27.570 | Mapping ESU25_FUT_CME to ESU25. Service code: cme 2025-08-21 10:23:27.570 | Delayed Data Feed | Starting real-time market data updates for: ESU25_FUT_CME (ESU25). ID: 11 Service code: cme 2025-08-21 10:23:27.570 | Delayed Data Feed | Requesting security definition data for: ESU25_FUT_CME (ESU25). ID: 11 2025-08-21 10:23:27.737 | Delayed Data Feed | Setting external service identifier for symbol ESU25_FUT_CME to 14160 2025-08-21 10:23:27.737 | Delayed Data Feed | Received security definition for symbol ESU25_FUT_CME 2025-08-21 10:23:33.035 | NTPClient (10) | Ignored Send call. Socket is not connected. 2025-08-21 10:23:33.035 | NTPClient (11) | Ignored Send call. Socket is not connected. 2025-08-21 10:23:33.035 | NTPClient (12) | Ignored Send call. Socket is not connected. |
| [2025-08-21 15:41:21] |
| John - SC Support - Posts: 41652 |
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User142451: You do not have any exchanges active with our Denali Exchange Data Feed. In order to get real-time data for the CME Group, you need to activate the exchange(s) for which you want real-time data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Note that you posted into an old, unrelated thread. Please start a new thread when you have an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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