Support Board
Date/Time: Mon, 08 Sep 2025 16:30:17 +0000
Post From: Connection lost orders not closing properly
| [2025-09-02 21:30:30] |
| John - SC Support - Posts: 41659 |
|
This is due to Rithmic not having responded properly. This is a known issue with Rithmic and there is nothing we can do to solve it. If you believe these orders may still be open, then call your broker and verify the current status of the positions and take the appropriate action based on the status. Once you are flat in the market for this account, then you will need to manually add any missing order fills to your Trade Activity Log in order to ensure that Sierra Chart has the correct reflection of what occurred. Refer to the following: Trade Activity Log: Manually Inserting Missing Order Fills For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |