Support Board
Date/Time: Mon, 08 Sep 2025 10:46:18 +0000
Post From: Unable to Connect Sierra Chart with Rithmic (Apex Account) – Still Paying but Not Working
| [2025-09-04 14:25:23] |
| brunoo3r - Posts: 1 |
|
Hello Sierra Chart Support, I am reaching out because I have been unable to use Sierra Chart with my Apex Trader Funding account through Rithmic, even though I have already paid for 3 months of service. Here are the details: • My Apex account and Rithmic credentials are working correctly. I can log in without issues on NinjaTrader using the same credentials. • I have already completed all required agreements (NinjaTrader, Apex, Rithmic, CME non-professional certification, etc.). • I am subscribed to Service Package 12 on Sierra Chart and my account is active. • Despite this, Sierra Chart has never connected successfully with Rithmic. • I am running Sierra Chart on a Mac with Parallels, so I am wondering if this could be part of the issue, or if there is a specific configuration I may be missing. At this point, I am paying for a service that I cannot use. Could you please help me identify why Sierra is not able to connect with Rithmic while NinjaTrader works fine? I would really appreciate a detailed step-by-step guide or confirmation whether there is a compatibility issue with Parallels. Thank you for your support, Bruno Donaz |