Support Board
Date/Time: Sun, 07 Sep 2025 14:38:39 +0000
Unable to Connect Sierra Chart with Rithmic (Apex Account) – Still Paying but Not Working
View Count: 51
| [2025-09-04 14:25:23] |
| brunoo3r - Posts: 1 |
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Hello Sierra Chart Support, I am reaching out because I have been unable to use Sierra Chart with my Apex Trader Funding account through Rithmic, even though I have already paid for 3 months of service. Here are the details: • My Apex account and Rithmic credentials are working correctly. I can log in without issues on NinjaTrader using the same credentials. • I have already completed all required agreements (NinjaTrader, Apex, Rithmic, CME non-professional certification, etc.). • I am subscribed to Service Package 12 on Sierra Chart and my account is active. • Despite this, Sierra Chart has never connected successfully with Rithmic. • I am running Sierra Chart on a Mac with Parallels, so I am wondering if this could be part of the issue, or if there is a specific configuration I may be missing. At this point, I am paying for a service that I cannot use. Could you please help me identify why Sierra is not able to connect with Rithmic while NinjaTrader works fine? I would really appreciate a detailed step-by-step guide or confirmation whether there is a compatibility issue with Parallels. Thank you for your support, Bruno Donaz |
| [2025-09-04 14:54:35] |
| John - SC Support - Posts: 41652 |
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We really need more information to know for certain what is occurring. In particular, are you getting any error messages? Most likely, you are getting a "Permission Denied" error, in which case refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Another potential issue is that you can only have Sierra Chart connected to that account. So if you have NinjaTrader connected, then you will not be able to connect with Sierra Chart. This is a limitation on the Rithmic software that they use to connect to Sierra Chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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