Support Board
Date/Time: Mon, 08 Sep 2025 10:46:20 +0000
Post From: Not getting live data
| [2025-09-04 15:04:58] |
| John - SC Support - Posts: 41652 |
|
There is nothing in that snippet from your Message Log that notes any particular issues. The following: 2025-09-03 19:58:03.159 | Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: ESU5.CME.
States that you are not setup to get Market Depth data from Rithmic, therefore the system is not going to request it. and the following: 2025-09-03 19:58:03.159 | Historical data service client indicated that downloads are not enabled. Symbol: ESU5.CME. Data Type: Intraday data.
Could mean that you do not have the "Historical Data" Username/Password entered, but it also could be the typical response from Rithmic as they have a lack of historical data available. -- If you are still having an issue, then we need to see your entire log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |