Support Board
Date/Time: Sun, 07 Sep 2025 14:38:41 +0000
Not getting live data
View Count: 75
| [2025-09-04 14:14:57] |
| User272786 - Posts: 17 |
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Hi There, My charts are not getting live data atm, could you please direct me on this, thanks. From the log: 2025-09-03 19:58:03.159 | Rithmic Direct - DTC | Starting real-time market data updates for: ESU5.CME. ID: 1 Service code: rithmic.trading 2025-09-03 19:58:03.159 | Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: ESU5.CME. 2025-09-03 19:58:03.159 | Rithmic Direct - DTC | Requesting security definition data for: ESU5.CME. ID: 1 2025-09-03 19:58:03.159 | Requesting market depth updates for: ESU5.CME if supported. NumLevels=100 2025-09-03 19:58:03.159 | Separate subscription for market depth updates not supported. ESU5.CME 2025-09-03 19:58:03.159 | Rithmic Direct - DTC | Using primary service for historical data for ESU5.CME 2025-09-03 19:58:03.159 | Historical data service client indicated that downloads are not enabled. Symbol: ESU5.CME. Data Type: Intraday data. 2025-09-03 19:58:03.159 | Historical data download ID 2 not found when removing ID from outstanding request set. 2025-09-03 19:58:03.159 | Real-time Intraday chart data file updates started for ESU5.CME 2025-09-03 19:58:03.159 | Intraday chart data file opened for ESU5.CME Thanks. Angelo |
| [2025-09-04 15:04:58] |
| John - SC Support - Posts: 41652 |
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There is nothing in that snippet from your Message Log that notes any particular issues. The following: 2025-09-03 19:58:03.159 | Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: ESU5.CME.
States that you are not setup to get Market Depth data from Rithmic, therefore the system is not going to request it. and the following: 2025-09-03 19:58:03.159 | Historical data service client indicated that downloads are not enabled. Symbol: ESU5.CME. Data Type: Intraday data.
Could mean that you do not have the "Historical Data" Username/Password entered, but it also could be the typical response from Rithmic as they have a lack of historical data available. -- If you are still having an issue, then we need to see your entire log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-04 17:01:18] |
| User272786 - Posts: 17 |
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Thanks for the prompt reply. Here is the log data, generated, as per your instructions above: 2025-09-04 11:57:14.971 | Software version: 2737 64-bit 2025-09-04 11:57:14.971 | Primary Thread ID: 25032 2025-09-04 11:57:14.971 | Usage end date: 2026-03-07 2025-09-04 11:57:14.971 | Enabled for: Advanced Features 2. 2025-09-04 11:57:14.971 | Enabled for: Sierra Chart Historical Data Service. 2025-09-04 11:57:14.971 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-09-04 11:57:14.971 | Enabled for: Delayed Denali Exchange Data Feed. 2025-09-04 11:57:14.971 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-09-04 11:57:14.971 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-09-04 11:57:14.971 | Custom symbol settings values: enabled 2025-09-04 11:57:14.971 | Chart Update Interval: 500 2025-09-04 11:57:14.971 | Intraday Data Storage Time Unit: 0 2025-09-04 11:57:14.971 | Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-09-04 11:57:14.971 | 2025-09-04 16:57:14 Local computer time in UTC 2025-09-04 11:57:14.971 | 2025-09-04 11:57:14 Local computer time in SC Time Zone 2025-09-04 11:57:14.971 | 2025-09-04 15:24:01 Server time in UTC 2025-09-04 11:57:14.971 | Local computer UTC time and Server UTC time difference: 3 seconds. 2025-09-04 11:57:14.971 | Program path: C:\Users\SAnge\OneDrive\Angelo\Angelo-Dsktp\Biz\Trading\SCApex\ 2025-09-04 11:57:14.971 | Data Files path: C:\Users\SAnge\OneDrive\Angelo\Angelo-Dsktp\Biz\Trading\SCApex\Data\ 2025-09-04 11:57:14.972 | OS Version Number: 10.0 2025-09-04 11:57:14.972 | Locale Setting: C 2025-09-04 11:57:14.972 | DLLs: UserContributedStudies_64.dll, WSATM.dll 2025-09-04 11:57:14.972 | Allowed protected custom studies: 2025-09-04 11:57:14.972 | Crash reporter started: true 2025-09-04 11:57:14.972 | 2025-09-04 11:58:36.117 | ESU5.CME 1 Min #1 | Reloading chart. 2025-09-04 11:58:37.451 | ESU5.CME 1 Min #1 | Chart data loading complete. 2025-09-04 11:58:51.757 | File >> Disconnect selected. 2025-09-04 11:58:51.757 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-09-04 11:58:51.758 | DTC Client socket (1) | CloseSocket call. 2025-09-04 11:58:51.758 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-09-04 11:58:51.758 | Rithmic Direct - DTC | Disconnected. 2025-09-04 11:58:51.965 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-09-04 11:58:51.965 | DTC Client socket (1) | Closed. 2025-09-04 11:58:58.480 | 2025-09-04 11:58:58.480 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-09-04 11:58:58.480 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-09-04 11:58:58.480 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-09-04 11:58:59.565 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-09-04 11:58:59.566 | DTC Client socket (1) | New receive buffer size: 0 2025-09-04 11:58:59.566 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-09-04 11:58:59.773 | Rithmic Direct - DTC | Network connection to server complete. 2025-09-04 11:58:59.773 | Rithmic Direct - DTC | Starting socket receive thread. 2025-09-04 11:58:59.773 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-09-04 11:58:59.773 | Rithmic Direct - DTC | Sending logon request message. 2025-09-04 11:59:00.406 | Rithmic Direct - DTC | Received logon response. 2025-09-04 11:59:00.406 | Rithmic Direct - DTC | Server Name: . 2025-09-04 11:59:00.406 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-09-04 11:59:00.406 | Rithmic Direct - DTC | Successfully connected. 2025-09-04 11:59:00.406 | Rithmic Direct - DTC | Trading is supported. 2025-09-04 11:59:00.406 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-09-04 11:59:00.406 | Rithmic Direct - DTC | OCO Orders supported. 2025-09-04 11:59:00.406 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-09-04 11:59:00.406 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-09-04 11:59:00.406 | Rithmic Direct - DTC | Connected to server complete. 2025-09-04 11:59:00.411 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-09-04 11:59:00.807 | Using symbol data fast lookup vector 2025-09-04 11:59:00.807 | Rithmic Direct - DTC | Starting real-time market data updates for: ESU5.CME. ID: 1 Service code: rithmic.trading 2025-09-04 11:59:00.807 | Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: ESU5.CME. 2025-09-04 11:59:00.807 | Rithmic Direct - DTC | Requesting security definition data for: ESU5.CME. ID: 1 2025-09-04 11:59:00.807 | Rithmic Direct - DTC | Using primary service for historical data for ESU5.CME 2025-09-04 11:59:00.807 | Historical data service client indicated that downloads are not enabled. Symbol: ESU5.CME. Data Type: Intraday data. 2025-09-04 11:59:00.807 | Historical data download ID 2 not found when removing ID from outstanding request set. 2025-09-04 11:59:00.807 | Real-time Intraday chart data file updates started for ESU5.CME 2025-09-04 11:59:00.807 | Intraday chart data file opened for ESU5.CME 2025-09-04 11:59:15.633 | File >> Disconnect selected. 2025-09-04 11:59:15.633 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-09-04 11:59:15.633 | DTC Client socket (1) | CloseSocket call. 2025-09-04 11:59:15.633 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-09-04 11:59:15.633 | Rithmic Direct - DTC | Disconnected. 2025-09-04 11:59:15.839 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-09-04 11:59:15.839 | DTC Client socket (1) | Closed. 2025-09-04 11:59:18.480 | 2025-09-04 11:59:18.480 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-09-04 11:59:18.480 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-09-04 11:59:18.480 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-09-04 11:59:18.481 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2025-09-04 11:59:18.481 | DTC Client socket (2) | New receive buffer size: 0 2025-09-04 11:59:18.481 | DTC Client socket (2) | Connecting to IP: 216.57.156.163. 2025-09-04 11:59:18.687 | Rithmic Direct - DTC | Network connection to server complete. 2025-09-04 11:59:18.687 | Rithmic Direct - DTC | Starting socket receive thread. 2025-09-04 11:59:18.687 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-09-04 11:59:18.687 | Rithmic Direct - DTC | Sending logon request message. 2025-09-04 11:59:19.310 | Rithmic Direct - DTC | Received logon response. 2025-09-04 11:59:19.310 | Rithmic Direct - DTC | Server Name: . 2025-09-04 11:59:19.310 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-09-04 11:59:19.310 | Rithmic Direct - DTC | Successfully connected. 2025-09-04 11:59:19.310 | Rithmic Direct - DTC | Trading is supported. 2025-09-04 11:59:19.310 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-09-04 11:59:19.310 | Rithmic Direct - DTC | OCO Orders supported. 2025-09-04 11:59:19.310 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-09-04 11:59:19.310 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-09-04 11:59:19.310 | Rithmic Direct - DTC | Connected to server complete. 2025-09-04 11:59:19.312 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-09-04 11:59:19.805 | Using symbol data fast lookup vector 2025-09-04 11:59:19.805 | Rithmic Direct - DTC | Starting real-time market data updates for: ESU5.CME. ID: 1 Service code: rithmic.trading 2025-09-04 11:59:19.805 | Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: ESU5.CME. 2025-09-04 11:59:19.805 | Rithmic Direct - DTC | Requesting security definition data for: ESU5.CME. ID: 1 2025-09-04 11:59:19.805 | Rithmic Direct - DTC | Using primary service for historical data for ESU5.CME 2025-09-04 11:59:19.805 | Historical data service client indicated that downloads are not enabled. Symbol: ESU5.CME. Data Type: Intraday data. 2025-09-04 11:59:19.805 | Historical data download ID 3 not found when removing ID from outstanding request set. 2025-09-04 11:59:19.805 | Real-time Intraday chart data file updates started for ESU5.CME 2025-09-04 11:59:19.805 | Intraday chart data file opened for ESU5.CME 2025-09-04 11:59:38.681 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Creating socket. Using TLS 1.2. 2025-09-04 11:59:38.681 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | New receive buffer size: 0 2025-09-04 11:59:38.681 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Connecting to IP: 216.66.0.130. 2025-09-04 11:59:39.997 | Rithmic Direct - DTC | Wrote file: C:\Users\SAnge\OneDrive\Angelo\Angelo-Dsktp\Biz\Trading\SCApex\RithmicConnections.json. Size: 91729 2025-09-04 11:59:39.998 | Rithmic Direct - DTC | Processed connection points. Count: 392 2025-09-04 11:59:40.242 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | CloseSocket call. 2025-09-04 11:59:40.242 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Shutdown started. Waiting for graceful close. 2025-09-04 11:59:40.461 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Socket gracefully closed by remote side. 2025-09-04 11:59:40.461 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Closed. |
| [2025-09-04 17:05:54] |
| Sierra_Chart Engineering - Posts: 20829 |
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This is very unusual. We have not seen this before with Rithmic: 2025-09-04 11:59:19.805 | Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: ESU5.CME.
The Rithmic logon response is indicating market data is not supported. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-04 17:06:11] |
| User272786 - Posts: 17 |
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Also please note following. Until about 2-3days ago, everything was working fine and I have not changed any settings since. Please find couple of Chart messages, from two instances(two different brokers, but both use Rithmic), attached. |
 Chart Messages1.jpg / V - Attached On 2025-09-04 17:05:33 UTC - Size: 18.28 KB - 7 views Chart Messages2.jpg / V - Attached On 2025-09-04 17:05:41 UTC - Size: 12.43 KB - 7 views Attachment Deleted. |
| [2025-09-04 17:08:39] |
| Sierra_Chart Engineering - Posts: 20829 |
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In your case the solution is simple. Activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-04 17:23:03] |
| User272786 - Posts: 17 |
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Thanks for that! It works now. As the very first step, I was looking to see if any data service was inactive, but I was NOT looking at this specific page that you mentioned, hence missed it. Anyhow, next time, I would know where to look. Thanks again. Angelo Date Time Of Last Edit: 2025-09-04 17:24:29
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