Support Board
Date/Time: Mon, 08 Sep 2025 10:29:02 +0000
Post From: Does my 6-month service package cover the initial activation charge
| [2025-09-04 18:54:00] |
| User779556 - Posts: 8 |
|
Denali feed activation: On September 1st I paid $162 for Service Package 10 (for 6 months) to restart my Sierra Chart account (D Brust trading). By oversight I had not signed my exchange agreements until today when I realized my charts were running about 10 minutes late. After signing the agreements, I was greeted with a charge of $39 to activate the Denali feed. I expected that would come out of my six month prepaid Service Package 10, but it was debited to my Surplus Services account that I had funded with $40 to cover future miscellaneous charges. Everything I read said that the Service Package included the Denali feed. If not, please let me know. Was it a one time activation charge? If it should have been paid from my Service Package 10, can that be corrected and the $39 be credited back to my Surplus Services account? Respectfully, David Brust |