Support Board
Date/Time: Mon, 08 Sep 2025 16:22:02 +0000
custom studys not found
View Count: 245
| [2025-07-28 18:05:59] |
| User209979 - Posts: 6 |
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What am I missing? I've successfully made many custom studys with no issues. A couple of days ago, although I was able to create a .dll file in the Data folder I can't see it under "Analysis" "Add Custom Study". I created a small test file, and same issue with that. I've attached that! Over the weekend, I updated SC to version 2776. I've looked at the .cpp files in VS and can't find any obvious issues. In addition, I've tried a multitude of different remedial actions, all to no avail. Any suggestions or insight would be appreciated. |
 VisibleTest.cpp - Attached On 2025-07-28 18:02:20 UTC - Size: 266 B - 56 views |
| [2025-07-28 19:45:20] |
| John - SC Support - Posts: 41659 |
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First, check to make sure you are not in "Safe Mode". Refer to the following: Sierra Chart - Software Login Instructions: Using Safe Mode If you are not in Safe Mode, then we would recommend building the DLL again while on the current version (2776). See if there is any information in the build log showing any issues. If there are, then first fix the issues you see and then try again. If it builds fine, and the file is in the "Data" folder, then restart Sierra Chart and once it comes up open your "Message Log" and look for an entry near the top that states "DLLs" and make sure your DLL is in that list. Then look at the following line which should state "Allowed Protected Custom Studies". Make sure the actual study that is part of the DLL is in that list. If the file and study are not showing, then look through the log to see if there is any reason stated. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-29 15:35:29] |
| User209979 - Posts: 6 |
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Thanks for your suggestions! Safe Mode is off. Rebuild resulted in file creation in Data folder, but not accessible. After restarting, this is what I found in the Message Log. Message Log DLLs: shows 18 dlls; Data folder has 27 .dlls; "Add Custom Study" dropdown shows 11 Studys, only 9 of which are shown in Message Log DLLs. Allowed protected custom studies: 1 third party custom studies only (included in numbers above). None of the "Add Custom Study" were shown. Crash reporter started: true No reference to any of the custom studies included in the "Add Custom Study" drop down, before "User files to download complete" in the Message Log. When I had difficulty seeing the new studys in the "Add Custom Study" drop down, I moved many old .dll files to another location, out of the Data folder. All that remained in the data folder were of two groups, old legacy .dlls that I'm currently using, and new .dlls for new and improved versions of the old studys. 2 of the legacy studies that I use are not shown in the Message Log DLL line, but are still functioning. Hopefully, this information more clearly defines the underlying issue and the remedial steps need to resolve the problem. Any insight on corrective action would be appreciated! Thanks again! |
| [2025-07-29 19:18:41] |
| John - SC Support - Posts: 41659 |
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Please get us the lines from your Message Log that shows the "DLLs:..." and "Allowed Protected Custom Studies..." Then also get us the list of the .dll files in the 'Data' folder for your system. If you also know the actual study names within each .dll file, then we would want to know that as well. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-29 23:54:01] |
| User209979 - Posts: 6 |
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Attached are the "Message Log Dlls" and "Allowed Protected Custom Studies.." line information, and the list of .dlls in the Data folder. I have also tried coding and compiling on a backup machine, with SC setup vary similar to my primary workstation, with the same results. If you have any questions, or need additional information, please let me know! Thank you for looking at this issue, your expertise is greatly appreciated! |
Private File Private File |
| [2025-07-31 21:24:52] |
| Sierra_Chart Engineering - Posts: 20840 |
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We do not know what specific DLL file you have trouble with. The custom studies DLL file, may have external dependencies, other DLL files, which are not present on the user's system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-04 20:28:20] |
| User209979 - Posts: 6 |
|
As a followup, in short, I re-installed VS, and that seemed to have resolved this issue! I can once again compile and see the study under the "Add Custom Study" pop-up. I also checked for external dependencies, but didn't find any. Thanks! |
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