Support Board
Date/Time: Mon, 08 Sep 2025 16:21:27 +0000
Workspace file turns to 0Kb and a ***.Cht.temp file is created?
View Count: 118
| [2025-08-08 18:17:07] |
| TopGunTrader - Posts: 226 |
|
Hi, Twice today my workspace wouldn't load in file explorer I noticed it became 0Kb and the same file name with a .temp is underneath. When I delete the 0kb file and rename the temp back to original name it then works. This has only started happening with latest versions 2782 and I believe one before it. |
 Capture.PNG / V - Attached On 2025-08-08 18:16:55 UTC - Size: 81.74 KB - 34 views |
| [2025-08-08 23:50:58] |
| Sierra_Chart Engineering - Posts: 20840 |
|
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-09 00:17:57] |
| Sierra_Chart Engineering - Posts: 20840 |
|
Is this problem reproducible?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-09 00:59:21] |
| Sierra_Chart Engineering - Posts: 20840 |
|
Can we look into this problem, over the weekend with you?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-09 19:11:31] |
| TopGunTrader - Posts: 226 |
|
Yes absolutely I checked and the file is correct today wasn't changed to a temp one. I'm not exactly sure what causes this but its happened to me twice once on Thursday and again Friday. Today the file is ok.
|
| [2025-08-10 13:35:44] |
| Sierra_Chart Engineering - Posts: 20840 |
|
We did have a close look at this, nothing has changed which would cause a problem but a problem like this, is very concerning to us. It does not help for us to look at it on your system unless it is reproducible. We have looked at the code, and can see that if there is an error with copying of the temporary file to the original file name, that it would lead to this problem. That error will be in the Window >> Message Log. So check the log for errors, when saving a Chartbook. Also we want you to enable saving the Message Log to a file: Message Log: Automatically Saving Message Log to File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: