Support Board
Date/Time: Tue, 09 Sep 2025 03:05:35 +0000
the candlestick data does not display
View Count: 97
| [2025-08-11 15:05:42] |
| User602062 - Posts: 3 |
|
Subject: Issue with Candle Display for US30 and Other Symbols in Sierra Chart Dear Support Team, I am experiencing an issue with Sierra Chart. When I add the US30 symbol or any other symbol except Gold to the chart, the candlestick data does not display, and the chart remains blank or black. However, the Gold symbol displays candles correctly without any issues. I have checked my internet connection and tried refreshing the charts, but the problem persists. Could you please assist me in resolving this issue? Thank you for your support. |
| [2025-08-12 03:59:08] |
| Sierra_Chart Engineering - Posts: 20841 |
|
This is because you are on a trial. Refer to: Sierra Chart Trial Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: