Support Board
Date/Time: Mon, 08 Sep 2025 16:21:32 +0000
TPO Profile Charts - Entirely Non-Functional
View Count: 164
| [2025-08-12 21:52:35] |
| WilsTrade - Posts: 2 |
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Hi - I am nearly certain I am subscribed to all data packages required to run TPO Profile Charts, but they do not function on my platform. As soon as the study is applied, my chart candles and any other existing data disappears entirely, and I am left with a blank window. I have successfully run every other chart and study type imaginable and never run into any fatal issues, but despite weeks of troubleshooting and searching forums and AI support, no settings or attempted fixes have made any impact. I have attached a picture of the blank window I receive upon adding the study. Really appreciate your help. I am running Teton with a full depth Denali feed for CME, and am trying to view TPO profiles across any of those tickers. |
 TPOscreenshot.png / V - Attached On 2025-08-12 21:42:38 UTC - Size: 72.75 KB - 28 views |
| [2025-08-12 22:16:50] |
| Sierra_Chart Engineering - Posts: 20840 |
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You need to use Service Package 11 instead of 10. We have given you access to service package 12 at no cost for 30 days. After that time, change the Service Package to 11: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-12 23:16:17] |
| WilsTrade - Posts: 2 |
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Oh great - thank you so much!! Appreciate the quick fix
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