Support Board
Date/Time: Sun, 07 Sep 2025 19:27:26 +0000
MNQU5 - will not download any data, NQ is totally fine, every instrument is fine but this
View Count: 197
| [2025-08-13 02:04:03] |
| HeyUgly - Posts: 264 |
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scratching my head here NQ micros will not download anything, no data at all. I closed every chartbook, reopened this single chartbook with the ticker and it will not download at all. Message log included, I do not know why it is doing this. Its only this ticker. Please help |
MNQ1.PNG| [2025-08-13 19:15:40] |
| Sierra_Chart Engineering - Posts: 20829 |
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We see you are using Rithmic data. We are not able to help with Rithmic data. However, check the Window >> Message Log for any errors related to this. Your broker will need to help. We recommend using the Denali Exchange Data Feed which we can help with: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-13 20:53:58] |
| HeyUgly - Posts: 264 |
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i unfort cant use denali, i wish i could i trade with bucket shop props
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| [2025-08-13 22:16:28] |
| Sierra_Chart Engineering - Posts: 20829 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-13 22:17:09
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| [2025-08-13 22:42:15] |
| HeyUgly - Posts: 264 |
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hello i sent in the log file but disregard i switched over to SC feed, downloaded, then switched back to Rithmic, and finally it kicked in and started downloading i know it shouldn't help because the symbols are different, but for some reason it worked for me. Thank you |
| [2025-08-14 13:39:23] |
| Sierra_Chart Engineering - Posts: 20829 |
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Might have been a symbol settings issue: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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