Support Board
Date/Time: Sun, 07 Sep 2025 19:30:04 +0000
tick data
View Count: 153
| [2025-08-19 00:51:06] |
| GARYtheG - Posts: 27 |
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Hello, im using a costum study that includes the bid and ask of every tick and plots succesful when using sc data but fails when using rhitmic trading! Can u guide me how you guys save tick data when using rhitmic for trading?
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| [2025-08-19 07:56:51] |
| Sierra_Chart Engineering - Posts: 20829 |
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The only relevant information about this is: Set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this: Tick by Tick Data Configuration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-19 13:28:27] |
| GARYtheG - Posts: 27 |
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the service seems configurated the right way! still the costum study cant access the ticks while doing the rhitmic trading service! Is there a work around?
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 Screenshot 2025-08-19 152318.png / V - Attached On 2025-08-19 13:27:28 UTC - Size: 32.84 KB - 24 views |
| [2025-08-19 13:28:52] |
| GARYtheG - Posts: 27 |
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Or do i have to do something in the symbol settings?
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| [2025-08-19 14:40:03] |
| Sierra_Chart Engineering - Posts: 20829 |
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You do not have to do anything in the Global Symbol Settings. The settings that we see in Data/Trade Service Settings are correct. So at this point, you need to look at the custom study and see what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-19 14:40:21
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| [2025-08-19 17:52:58] |
| GARYtheG - Posts: 27 |
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but why is that? does the rhitmic feed has a different logic saving tick data? is the other rhitmic tick data in the scid file logic even correct ?
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| [2025-08-19 17:56:16] |
| John - SC Support - Posts: 41652 |
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Unless you have specifically set the option for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to "No", then you are getting your data from our Denali Exchange Data Feed and not from Rithmic. At least for the CME Group, U.S. Equites, and CBOE Global Indices, which are the exchanges you have active with our Denali Exchange Data Feed. Therefore, the issue is not related to the data, but must be in your code somewhere. We do not give programming help, which is why this is as far as we can help you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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