Support Board
Date/Time: Sun, 07 Sep 2025 19:30:04 +0000
Message Log blank/invisible
View Count: 110
| [2025-08-19 05:50:48] |
| RTV_Trading - Posts: 3 |
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Hi SC, I have 4 installations of Sierra on my machine at the moment, two of which were showing blank message logs as shown in the attached image. One of the installations running on slightly older version was working correctly with the message log, but the download latest version also made the installation have the same issue. Dont know if thats the case, but I think this is a bug in the later versions when sometimes the message log is becoming blank as shown. Please let me know how can i fix this issue, if its not a bug. Thanks in advance. |
 message log bug sierra.PNG / V - Attached On 2025-08-19 05:50:28 UTC - Size: 51.14 KB - 29 views |
| [2025-08-19 07:43:53] |
| RTV_Trading - Posts: 3 |
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Additional information : the version 2773 seems to have the message log visible, but the later versions after it seems to have developed this issue. Upon further investigation of the error on 2-3 separate installations running different versions, i have found that installing an earlier version (like 2586, 2737) where this issue does not occur, using the Specific Version feature, resolves the issue and then when you install current version through installer again, it seems to work fine. There is something being changed by installer that is causing this issue i think. also in version 2774, there is a spike in RAM usage significantly during the loading of chars, and then the memory not being released after the chartbook is open |
| [2025-08-19 14:19:24] |
| RTV_Trading - Posts: 3 |
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Hi SC, I am getting a weird error in the message log for one of the installations which has version 2782. Date Time Of Last Edit: 2025-08-19 14:19:45
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| message log bug sierra 2.PNG / V - Attached On 2025-08-19 14:19:42 UTC - Size: 112.32 KB - 24 views |
| [2025-08-19 17:11:42] |
| John - SC Support - Posts: 41652 |
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When the Message Log is blank, check the following setting: General Settings Window: Disable Visual Message Logging Also check to see if you have turned off all the options for what gets put into the Message Log. Refer to the following: Message Categories With regards to the "Array is unallocated" error you are getting, you can ignore it. It is odd, but it can occur. Sierra Chart correctly handles these kind of situations. If you are using a third party study that is producing that error, then you should let the developer know about that error. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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