Support Board
Date/Time: Sun, 07 Sep 2025 19:02:34 +0000
Sierra keeps disconnecting and reconnecting
View Count: 45
| [2025-09-03 14:43:31] |
| 1zach4 - Posts: 11 |
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Starts off as either "Rithmic Direct - DTC| There has been no activity on the network socket for 52s" or DTC Client socket (1)| Close event error. Windows error code 10053: An established connection was aborted by the software in hour host machine. Not sure what's going on. I've been using sierra for years on the same PC and never had this issue. |
| [2025-09-03 15:44:57] |
| Sierra_Chart Engineering - Posts: 20829 |
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There is a connectivity issue that is occurring. There is not anything we can do about this. If you just want to get market data: To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks in Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. ---- See if you have a stable connection after doing the above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-09-03 15:45:24
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