Support Board
Date/Time: Sun, 07 Sep 2025 14:38:40 +0000
data delay
View Count: 91
| [2025-09-04 22:37:24] |
| User845705 - Posts: 5 |
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Just started seeing a data delay of around 1 second. Before was always under 00.00.00.02. It does not change with only a trading Dom open. Sierra Charts is set to bypass the firewall. Noticed it Sept 4 2025. Teton CME routing 2789 software |
| [2025-09-05 05:12:26] |
| Sierra_Chart Engineering - Posts: 20829 |
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Make sure your computer's clock is accurate. Use NTP: Sierra Chart's own NTP Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-09-05 05:12:32
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| [2025-09-05 14:03:52] |
| User845705 - Posts: 5 |
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switched to NTP server. That did not fix the issue. Same DD
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| [2025-09-05 14:25:19] |
| John - SC Support - Posts: 41652 |
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Check your Message Log and see if you are getting an error message related to the NTP where it is not able to change your clock due to privileges. But, in general, having that 1 second does not make any difference at all. It is just a difference in the timestamps of the data versus the time of your computer. It does not mean that you are getting data late by 1 second. The data is still coming in correctly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-05 15:19:44] |
| User845705 - Posts: 5 |
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yes I am getting the error. How can I fix this?
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| [2025-09-05 16:18:42] |
| John - SC Support - Posts: 41652 |
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The easiest way is to run Sierra Chart as Administrator. This way you have the rights to adjust the computer clock. To do this one time, right-click on the icon from which you start Sierra Chart and select the option for "Run as Administrator". To run it every time as administrator, right-click on the icon from which you launch Sierra Chart and select "Properties". On the Properties window select the "Compatibility" tab. In there is an option for "Run this program as administrator". Select that option to always have it run as administrator. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-05 16:54:34] |
| User845705 - Posts: 5 |
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fixed
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