Support Board
Date/Time: Mon, 08 Sep 2025 21:03:38 +0000
Trading Evaluator- Order Issue
View Count: 113
| [2025-08-04 19:07:28] |
| User139520 - Posts: 28 |
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Dear Support, I cannot place a trade. Please see the log below and advise. Thank you. ---------------------------------------------------------------------------------------------------------------------------------------------- 2025-08-04 14:05:26.556 | Trade Order Error - Order is not allowed based on the symbol. Contact Sierra Chart support. Internal Order ID: 33601. Service Order ID: (none). Symbol: MNQU25. Account: FuturesTrading * 2025-08-04 14:05:42.843 | Trading Evaluator | Requesting trade accounts from server. 2025-08-04 14:05:42.850 | TradeActivity files query time: 0.006998 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-08-04 14:05:42.901 | Trading Evaluator | Performing query for most recent order fills Date-Time for Trade Account: FuturesTrading. 2025-08-04 14:05:42.901 | Trading Evaluator | Performing query for most recent account balances Date-Time for Trade Account: FuturesTrading. 2025-08-04 14:05:42.901 | Trading Evaluator | Received 1 accounts from service. 2025-08-04 14:05:43.074 | TradeActivity files query time: 0.172494 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2025-08-04 14:05:43.074 | TradeActivity files query time: 0.000440 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-08-04 14:05:43.075 | Trading Evaluator | Requesting historical order fills for account FuturesTrading. Start Date-Time UTC: 2025-04-02 19:05:43 2025-08-04 14:05:43.075 | Trading Evaluator | Requesting historical account balances for account FuturesTrading. Start date-time UTC: 2025-08-04 18:54:57 2025-08-04 14:05:43.095 | Trading Evaluator | Requesting Trade Positions data. 2025-08-04 14:05:43.128 | Trading Evaluator | Received 0 order fills for account: FuturesTrading. 2025-08-04 14:05:43.128 | Trading Evaluator | Received 0 historical account balance updates for account: FuturesTrading. 2025-08-04 14:05:43.435 | Delayed Data Feed | MaxConnectionsDifferentDevices = 2, NumCurrentConnectionsDifferentDevices = 1 2025-08-04 14:05:43.435 | Delayed Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-08-04 14:06:00.389 | Trade Order Error - Order is not allowed based on the symbol. Contact Sierra Chart support. Internal Order ID: 33602. Service Order ID: (none). Symbol: MNQU25. Account: FuturesTrading * |
| [2025-08-04 20:37:55] |
| John - SC Support - Posts: 41670 |
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The log shows the following: Trade Order Error - Order is not allowed based on the symbol. Contact Sierra Chart support. Internal Order ID: 33602. Service Order ID: (none). Symbol: MNQU25. Account: FuturesTrading *
Which is stating that you are not allowed to trade MNQ with that account for some reason. Is this an account you setup for yourself, or was this setup for you? If it was setup for you, then you need to ask whomever is in control of the account to allow you to trade MNQ, or to explain why you are not able to trade it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-04 22:08:35] |
| User139520 - Posts: 28 |
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Hi John, I created the sim account for myself. When I clicked on the DOM which had Trading Mode On enabled, my order was rejected and the error message above appeared. How can I get this fixed? Thank you. |
| [2025-08-05 04:08:49] |
| Sierra_Chart Engineering - Posts: 20841 |
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You cannot use the real-time Trading Evaluator because you are not authorized to get real-time data for this reason: The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. ----- You need to use the Trading Evaluator-Delayed service instead. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-05 04:09:02
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