Support Board
Date/Time: Sun, 07 Sep 2025 19:17:11 +0000
error downloading historical intraday data permission denied
View Count: 131
| [2025-08-20 04:30:06] |
| Mike_rad34 - Posts: 6 |
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I've been trading with Sierra for a long time no, and all of a sudden an issue like this occurs It's not loading any of the previous bars. Although my connection is good with the Rithmic server and it still letting me place trades but its not just loading the rest of the data. I don't know what i should do cause everything was fine just today, now all of a sudden this happens
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Private File Private File Private File |
| [2025-08-20 04:31:32] |
| Mike_rad34 - Posts: 6 |
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File attached
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 IMG_2399.HEIC - Attached On 2025-08-20 04:31:15 UTC - Size: 2.54 MB - 18 views IMG_2401.HEIC - Attached On 2025-08-20 04:31:19 UTC - Size: 2.27 MB - 27 views IMG_2400.HEIC - Attached On 2025-08-20 04:31:25 UTC - Size: 3.43 MB - 18 views |
| [2025-08-20 14:08:39] |
| John - SC Support - Posts: 41652 |
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Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-20 14:33:19] |
| Mike_rad34 - Posts: 6 |
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hey hello there i tried everything u said but its still not working. the problem is not that im not getting live market data. its just that when i close the app and reopen it the chart dosent continue like usual and just starts from where the market is at currently. and i cant go back to see the other data. U see in the pictures i sent i closed the charts for a few minutes cause i was done then came back and it skipped like a whole 15 mins of data and started where the market currently was so i dont know what to do still and ive been using the rithmic data feed for a while now it always gives me real time data so i dont think that is the issue here. i think thwe issue here is to see why the charts are following up. Thanks |
| IMG_2404 (1).HEIC - Attached On 2025-08-20 14:29:19 UTC - Size: 3.28 MB - 22 views IMG_2405.HEIC - Attached On 2025-08-20 14:29:29 UTC - Size: 3.17 MB - 21 views Attachment Deleted. |
| [2025-08-20 15:11:16] |
| John - SC Support - Posts: 41652 |
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With regards to missing historical data, this is common with Rithmic data. Refer to the following: Rithmic Trading Platform Service: Rithmic Support Policy Given the missing historical data and the Permission Denied error, we do have to wonder if you have the entries on the "Data/Trade Service Settings" for "Historical Data Username" and/or "Historical Data Password" correct. So we recommend checking those. In the end, we recommend using our Denali Exchange Data Feed to get your data rather than using Rithmic. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-20 15:14:05] |
| Mike_rad34 - Posts: 6 |
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but i dont know if i can use denali exchange cause i trade propfirms and evals
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| [2025-08-20 15:18:53] |
| John - SC Support - Posts: 41652 |
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In this case, we recommend the solution outlined at the following link to get a live account that can be used to verify your non-professional standing for the CME Group: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-20 15:24:00] |
| Mike_rad34 - Posts: 6 |
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i dont understand could u explain to me what i should do
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| [2025-08-20 18:48:51] |
| John - SC Support - Posts: 41652 |
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To begin with, the issues you are having with Rithmic are common and there is nothing we can do to fix them. These issues come from Rithmic, and they have control over the software that is producing these issues. We have told them about this many times, but they have not fixed them. There is nothing we can do on our end to resolve it. One thing that could help is to get your data from our Denali Exchange Data Feed. From what you state, it sounds like this will resolve your "Permission Denied" issue, and will definitely solve the issue of missing historical data. The only issue with getting data from our Denali Exchange Data Feed is that the CME Group requires that you have a live, funded, futures trading account in order to qualify for the non-professional exchange fees. Prop Firms and Paper Trading accounts do not count towards this requirement. Also, you need to connect your Sierra Chart software to that trading account at least once a month for verification. Refer to the following for more on this: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Since you do not have an account that will qualify for this, we recommend the solution outlined in our "Easy Solution to CME Funded Trading Account Requirement". In those instructions, you are given "Stage 5", "Edge Clear" or "Cannon Trading" as potential brokers that will allow you to open an account for a minimal outlay. Stage 5 in particular typically only requires $100.00 to be in an account in order to qualify for the CME Group's Non-Professional requirement. Here is the link to that solution again: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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