Support Board
Date/Time: Sun, 07 Sep 2025 18:55:16 +0000
Sierra Chart - Rithmic / Historical download skipped
View Count: 379
| [2025-04-21 06:50:28] |
| stefkovic.m28 - Posts: 45 |
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Hello, I´am using Rithmic to trade via DTC on Apex funding account. Sierra was running fine till today with this message and I can not get any historical data. I have got only this message by starting download : historical download skipped, but real time data are running OK from this point. Please see my attached message log, why I have not historical data? thanks |
 Capture.JPG / V - Attached On 2025-04-21 06:50:19 UTC - Size: 338.11 KB - 152 views |
| [2025-04-21 15:29:02] |
| Sierra_Chart Engineering - Posts: 20829 |
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Activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed After that, to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-03 12:51:44] |
| User196295 - Posts: 6 |
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It's the same for me, even though I have connected a funded trading account in the last 30 days and even did so today again. Reconnecting did not solve it. I'm within the usage time and have a high enough account balance for auto-renewal (which is only 2 weeks from now). Prompting re-downloading from the chart also does not work. It's immediately skipping historial data download and nothing happens.
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| [2025-09-03 15:46:21] |
| John - SC Support - Posts: 41652 |
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User196295: You have the same problem as the original poster. The exchange that you had active in August did not renew on September 1, 2025, due to insufficient funds in your account on that day. You can activate the exchange(s) you want for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Keep in mind the exchanges renew differently from the packages. The packages renew on a rolling 31 day cycle. The exchanges renew on a calendar month basis. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-03 15:51:00] |
| User196295 - Posts: 6 |
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I see, I wasn't aware that the services have to be activated manually again. Thank you.
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