Support Board
Date/Time: Sun, 07 Sep 2025 19:02:34 +0000
Connection APEX-Rithmic failed to download COMEX data
View Count: 76
| [2025-09-03 06:53:48] |
| User613910 - Posts: 53 |
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Hi, I made a connection with Rithmic for my APEX funding account. Unfortunatly I experience trouble with downloading the COMEX data like GC and YM. CME data like ES, NQ, RTY is perfect. Don't understand the issue with COMEX. Can you please assist. Already thanks, Anita |
| [2025-09-03 15:16:53] |
| John - SC Support - Posts: 41652 |
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You are setup to get the data for the CME Exchange from our Denali Exchange Data Feed. Since you are NOT setup to get the data for COMEX, you would be trying to get that data from Rithmic, which you must not be setup to get from them. The easiest, and best, solution is to add the COMEX exchange from our Denali Exchange Data Feed. You can do this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-03 15:45:48] |
| User613910 - Posts: 53 |
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Hi John, Thank you for your message. I’ve recently joined an APEX funding account, which is set up with Rithmic (as I’m sure you know). To get this running, I installed a separate version of Sierra. Unfortunately, it seems I can’t use Denali for this funding program. Do you have any idea why I’m unable to log in with Rithmic and subscribe to COMEX? The connection works fine through my Jigsaw account, so I know the Rithmic feed is coming through. However, I’d really prefer to execute my orders in Sierra, which is why I’d like to have it working there. Thanks in advance for your help! Best regards, Anita |
| [2025-09-03 16:20:11] |
| John - SC Support - Posts: 41652 |
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The connectivity between Sierra Chart and Rithmic only allows for a single connection at a time. So if you are connected to Jigsaw at the same time, then you will not be able to get the data to Sierra Chart. Please ensure you do not have any other connections to Rithmic when you are trying to get the COMEX data and then see if it works in Sierra Chart.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-03 19:02:51] |
| User613910 - Posts: 53 |
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Hi John, Thank you for your reply. However, I have to be honest: I’ve been using Sierra Chart for over 10 years and I pay monthly for the software. I know very well how the connection process works, including the limitation of single connections. The issue I’m raising is different. I am NOT connected through Jigsaw at the same time, yet Sierra still does not provide me access to the COMEX feed via Rithmic. This is not about a simultaneous login, but about why the feed that works on Jigsaw does not work in Sierra. I would really appreciate a more detailed explanation, or guidance on what exactly needs to be configured in Sierra to resolve this. A generic reminder about single connections does not solve the problem. Best regards, Anita |
| [2025-09-03 19:07:43] |
| John - SC Support - Posts: 41652 |
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The single connection was our best guess. Otherwise, we do not know why you would be having this issue. Please get us your Message Log by following these instructions (note that the instructions request you open a single chart, which will need to be a COMEX symbol): Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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